Beyond Damage Control: DevCon 2017 Presenter ebook #4

Blog Post created by RosemaryTietge on Feb 15, 2018

Creating a positive customer experience is crucial for your continued success and growth.


This ebook is based on the Scott Howard's session Beyond Damage Control: Reversing Bad Client Experiences and serves as a guide to creating happy clients.



DEVCON 2017-Happy Clients-COVER-EN.jpg


This ebook covers these topics:


  • Why worry?
  • Five steps to recovering from bad customer experiences
  • When to fire a client
  • Next steps


Download this ebook.


Watch the session video.