Printing Scripts Not Working with New Printer

Version 3

    Runtime solution in FM11 has worked for years, two users with new printers (Dell 2350 DN) report that layouts with print via script/buttons no longer work. On pages that print as is they can Ctrl-P and print just fine. But pages that use scripts that Freeze, go to another layout, Print, go back to original layout, Refresh, are not working. Tried going to Print Setup without effect. Ideas?