BUS008 - Beyond Damage Control: Reversing Bad Client Experiences - Scott Howard

Document created by communitymanager on Jun 2, 2017Last modified by RosemaryTietge on Feb 14, 2018
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Scott Howard (Scott Howard Consulting)

Session Description

Your client is furious. The project you invested weeks in is toast. Can things get any worse? This session will show you how to recover from these experiences and strengthen relationships with your clients. You will hear real-life experiences, including how to exit bad relationships gracefully.


In this session, we'll present processes to help you maintain client satisfaction, tips for spotting problems before they happen, and resources for improvement. Learn how to turn customers into fans—and effective marketers!

What you should know

Happy clients are one of the main ingredients to your success.

Products & Technologies

  • Pro/Advanced
  • Server
  • Go

Session Materials

  • Please see the attachment below.

What You Will Learn

  • Learn steps to recover your client’s confidence after a mistake
  • Spot the signs of problems before they happen
  • Put in place processes to help maintain client satisfaction
  • Embrace the opportunity to learn and improve


Watch the session video.