Customizing Email Notifications

Document created by RosemaryTietge on Sep 6, 2017
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You can set notifications for any of your streams and for your Inbox, so that you receive an email or mobile app notification each time a person, place, or item posts an update or you have Inbox activity. Your community may override notifications, so don't be surprised if these options are unavailable.


Note: Mobile notifications go to the Jive Mobile app if you have it installed on your Android or iOS device. If you don't have this app, mobile notifications don't have any effect.


There are a few ways to set your notifications:

When you're viewing or editing a stream

Select the stream, click jive-icon-pencil-not-create.png, select Mobile and/or Email from Updates at the top of the page, and click Done.


From your Preferences page

Click your avatar > Preferences, and answer Yes to Receive email or mobile notifications when there is activity in the community?

Then, you can select Email or Mobile notifications for each stream and your Inbox, and you can select the frequency of notifications for each from the drop-down list. Scroll to the bottom of the page and click Save when you're done.


From the Manage your email preferences link in the email

You can click Manage your email preferences to visit your Preferences page.



When you select All Activity, you'll get an email every time that stream or Inbox is updated. We recommend leaving Email unselected or choosing one of the summary options from the drop-down list; otherwise, your email notifications could get overwhelming pretty quickly.


Important: You must answer Yes to Receive email or mobile notifications when there is activity in the community? on your Preferences page before you can select notification preferences and frequency for the Inbox and streams listed in the table below.


Note: Select Include body of content in email if you'd like your email notifications to include the full text of the item you're being notified about.


Notification for Inbox Activity Preferences

When you select Email or Mobile

Inbox: ActivityReceive a notification when content you create or participate in is updated.
Inbox: Direct Social ActionsReceive a notification when someone @mentions you, shares content with you, or sends you a message in the community.
Inbox: AlertsReceive a notification when you have a new follower or a new skills endorsement.
FollowingReceive a notification when a followed person, place, or item posts an update.
Custom StreamsReceive a notification when new activity is posted in your custom stream(s).
News DigestReceive a summary of community news.


Remember: You can choose the frequency of these notifications from the drop-down list next to each Inbox or stream.