FMI should set some default forms in Jive, 'specially for Bug Reports, but also for Feature Requests.
I see Bug Reports with a extended follow-up just to gather all required informations which should be:
Product and version:
OS and version:
How to replicate:
We used to have them in a pre-Jive era and life was much easier for us and probably for FMI Tech-Support as well.
… and don't forget to do your job on this one:
thanks again to philmodjunk who provided a Known Bug List in the past.