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printer will only print out the first page and not the whole report when using Dell printer

Question asked by CampAdmin on Nov 1, 2010
Latest reply on Nov 1, 2010 by philmodjunk

Summary

printer will only print out the first page and not the whole report when using Dell printer

Product

FileMaker Pro

Version

8.5

Operating system version

Windows XP professional

Description of the issue

Any report longer than 1 page only prints the 1st page. It is set to records being browsed and print all. This only happens when we use the Dell 1710n. On all the other printers it works.

Steps to reproduce the problem

Set default to another printer and the reports print. Set the default back to the Dell 1710n and it only prints the 1st page.

Expected result

On other printers the whole report prints.
On the Dell 1710n only 1st page prints.

Actual result

On other printers the whole report prints.
On the Dell 1710n only the 1st page prints.

Exact text of any error message(s) that appear

No error message appears, but as it is spooling to print the text shows up on the screen as overwriting itself.

Configuration information

The Printer that we need to have working is the Dell 1710n. We do not have the option at this time to get a new printer.

Workaround

print the report 1 page at a time, changing the print range with each page. This is incredibly time consuming!

Outcomes