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FileMaker unexpectedly quits when printing to Konica Minolta C552 bizhub printer.

Question asked by rbrown on Aug 4, 2011
Latest reply on Aug 5, 2011 by philmodjunk

Summary

FileMaker unexpectedly quits when printing to Konica Minolta C552 bizhub printer.

Product

FileMaker Pro

Version

11.0v3

Operating system version

Mac OSX 10.6.8

Description of the issue

FileMaker doesn't seem to be compatible with our Konica Minolta C552 bizhub printer (or vice versa) because FM quits or crashes unexpectedly anytime I try to print, make a pdf or even cancel out of the Print dialog when the KM printer is selected.  I can print successfully using a generic printer driver but then can't select from the paper trays or scale documents to other sizes, etc.  I'm limited to printing 8.5 x 11 only.

Steps to reproduce the problem

Select the Konica Minolta printer listed as "Konica Minolta bizhub C552 (63:A4:F7) (2)" in the Print dialog, try to print or even cancel out and FM will crash.

Expected result

Crash

Actual result

Crash

Exact text of any error message(s) that appear

Standard dialog.   ... has unexpectedly quit. Would you like to report... ?

Workaround

Use generic printer driver.  I suspect their driver doesn't support the Mac platform very well.

Outcomes