3 Replies Latest reply on Nov 12, 2013 11:18 PM by philmodjunk

    filemaker 12 pro advanced has stopped working

    blancsheet

      Title

      filemaker 12 pro advanced has stopped working

      Post

           When editing a title in layout mode it keeps saying; filemaker pro advanced has stopped working. And then FM12 stops working.

           Need to restart the program all again and lost my latest changes.

           Please advice. Thank you!!

      FM_stopped_working.png

        • 1. Re: filemaker 12 pro advanced has stopped working
          philmodjunk

               Figuring out why FileMaker is crashing can require some sleuthing to rule out possible issues.

               Basic diagnostic tests to perform when you get frequent crashes or “hangs”:

               Does the crash only occur with a specific file?
               Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

               To check for possible problems on a specific computer, you may want to run a utility to check out the hard drive and also to check out the user accounts on that computer for possible problems. And you may need to try re-installing FileMaker.

               To rule out some other issues with your specific computer on Windows systems,

               Select Run from the start menu and type in:

               msconfig

               Then, under the Services tab, you can stop all non-Microsoft services. If this solves the issue, then you need to look at what services you stopped and see which is one is the culprit.

               What is reported when you recover the file?
               The file could be damaged. Not only can file damage cause crashes, but the crashes (or forced quits after a "hang") can damage your file. You may need to test a recovered copy to see if it works without crashing.

               Things to keep in mind about Recover:

                 
          1.           Recover does not detect all problems
          2.      
          3.           Recover doesn't always fix all problems correctly
          4.      
          5.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.


               Does it always crash when you are doing the same thing with your file?
               That may point to a specific layout, script, operation that interacts with your Operating system or other applications...
                

          • 2. Re: filemaker 12 pro advanced has stopped working
            blancsheet

                 Dear Phil, Great reaction thank you.

                 To solve this issue;

                 1. We reinstalled FM 12 Pro advanced

                 2. Tested other FM files, also here it stopped working when editing field labels

                 3. I wont/cant recover the file. I just open the old one. It appears without all changes made

                 4. Tried to apply your suggestion by msconfig and closing all MS services, still error occurs.

                 Any other suggestions? Thanks again!

            • 3. Re: filemaker 12 pro advanced has stopped working
              philmodjunk

                   2. "Tested other FM files"

                   Does this mean you created a new FileMaker file and it crashed when you tried to edit a field label?

                   If so, then it would appear that the crash is not due to a corrupted file, but it's still a good idea to recover your file to make sure that the crash did not damage it.

                   Please explain 3. "I won't/can't recover the file."

                   Does that mean that you don't want to or do not know how to recover the file?

                   To recover a file, close the file and choose recover from the File menu and use the dialogs to select the file to be recovered.

                   It also appears that you skipped this:

                   To check for possible problems on a specific computer, you may want to run a utility to check out the hard drive and also to check out the user accounts on that computer for possible problems.

                   Try creating a brand new user account on your computer and then see if you get crashes while logged in under this new account. Also try running chkdsk or an other utility to see if your hard drive is healthy.