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Filemaker 12.04 - Windows 7 crash - DBEngine.DLL - Mac OK

Question asked by HLTokyo on Sep 9, 2013
Latest reply on Sep 10, 2013 by philmodjunk

Title

Filemaker 12.04 - Windows 7 crash - DBEngine.DLL - Mac OK

Post

     We recently upgraded FMP11 --> 12 (latest version as of posting) and converted our DBs.  Since then FMP 12 crashes consistently on Windows 7 when we use a particular layout in our DB.  Here are things I've tried so far:

     1. Try it on Mac.  Works fine.
     2. Try it on a fresh, fully-patched Windows 7 install.  No anti-virus software, etc.  Just the OS.  Still crashes.
     3. Try converting the DBs on Mac.  Still crashes on Windows.
     4. Consistency checks, recovery, etc.  Various combinations.  Still crashes on Windows.
     5. Older (12.03) FMP 12 version.  Still crashes.
     6. FMP 11 (using fp7 files) works fine.
     7. Converting from older versions / backups of the DB files.  Still crashes.

     The fact it works fine in FMP 11 and FMP 12 for Mac tells me that it's a problem with FMP 12 for Windows.  Below is info taken from the Windows logs.

     Thank you in advance for your help.

     Faulting application name: FileMaker Pro.exe, version: 12.0.4.403, time stamp: 0x514b6292
     Faulting module name: DBEngine.dll, version: 12.0.4.916, time stamp: 0x514b6028
     Exception code: 0xc0000005
     Fault offset: 0x00022f7e
     Faulting process id: 0x500
     Faulting application start time: 0x01cead23d3cfcf1b
     Faulting application path: C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
     Faulting module path: C:\Program Files\FileMaker\FileMaker Pro 12\DBEngine.dll
     Report Id: 203345c9-1917-11e3-8bdc-90b11c9fd789

     Log Name:      Application
     Source:        Application Error
     Date:          9/9/2013 3:14:47 PM
     Event ID:      1000
     Task Category: (100)
     Level:         Error
     Keywords:      Classic
     User:          N/A
     Computer:      TOK19171.adslocal.net
     Description:
     Faulting application name: FileMaker Pro.exe, version: 12.0.4.403, time stamp: 0x514b6292
     Faulting module name: DBEngine.dll, version: 12.0.4.916, time stamp: 0x514b6028
     Exception code: 0xc0000005
     Fault offset: 0x00022f7e
     Faulting process id: 0x500
     Faulting application start time: 0x01cead23d3cfcf1b
     Faulting application path: C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
     Faulting module path: C:\Program Files\FileMaker\FileMaker Pro 12\DBEngine.dll
     Report Id: 203345c9-1917-11e3-8bdc-90b11c9fd789
     Event Xml:
     <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
       <System>
         <Provider Name="Application Error" />


     Fault bucket , type 0
     Event Name: APPCRASH
     Response: Not available
     Cab Id: 0

     Problem signature:
     P1: FileMaker Pro.exe
     P2: 12.0.4.403
     P3: 514b6292
     P4: DBEngine.dll
     P5: 12.0.4.916
     P6: 514b6028
     P7: c0000005
     P8: 00022f7e
     P9:
     P10:

     Attached files:

     These files may be available here:
     C:\Users\tokdp\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FileMaker Pro.ex_393be6b563a08cd851da7999e3c3e51a5922_07768175

     Analysis symbol:
     Rechecking for solution: 0
     Report Id: 203345c9-1917-11e3-8bdc-90b11c9fd789

     Version=1
     EventType=APPCRASH
     EventTime=130231808877220185
     ReportType=2
     Consent=1
     ReportIdentifier=203345ca-1917-11e3-8bdc-90b11c9fd789
     IntegratorReportIdentifier=203345c9-1917-11e3-8bdc-90b11c9fd789
     Response.type=4
     Sig[0].Name=Application Name
     Sig[0].Value=FileMaker Pro.exe
     Sig[1].Name=Application Version
     Sig[1].Value=12.0.4.403
     Sig[2].Name=Application Timestamp
     Sig[2].Value=514b6292
     Sig[3].Name=Fault Module Name
     Sig[3].Value=DBEngine.dll
     Sig[4].Name=Fault Module Version
     Sig[4].Value=12.0.4.916
     Sig[5].Name=Fault Module Timestamp
     Sig[5].Value=514b6028
     Sig[6].Name=Exception Code
     Sig[6].Value=c0000005
     Sig[7].Name=Exception Offset
     Sig[7].Value=00022f7e
     DynamicSig[1].Name=OS Version
     DynamicSig[1].Value=6.1.7601.2.1.0.256.4
     DynamicSig[2].Name=Locale ID
     DynamicSig[2].Value=1033
     DynamicSig[22].Name=Additional Information 1
     DynamicSig[22].Value=0a9e
     DynamicSig[23].Name=Additional Information 2
     DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
     DynamicSig[24].Name=Additional Information 3
     DynamicSig[24].Value=0a9e
     DynamicSig[25].Name=Additional Information 4
     DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
     UI[2]=C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
     UI[3]=FileMaker Pro has stopped working
     UI[4]=Windows can check online for a solution to the problem.
     UI[5]=Check online for a solution and close the program
     UI[6]=Check online for a solution later and close the program
     UI[7]=Close the program
     LoadedModule[0]=C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
     LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
     LoadedModule[2]=C:\Windows\system32\kernel32.dll
     LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
     LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
     LoadedModule[5]=C:\Windows\system32\msvcrt.dll
     LoadedModule[6]=C:\Windows\system32\USER32.dll
     LoadedModule[7]=C:\Windows\system32\GDI32.dll
     LoadedModule[8]=C:\Windows\system32\LPK.dll
     LoadedModule[9]=C:\Windows\system32\USP10.dll
     LoadedModule[10]=C:\Windows\system32\ole32.dll
     LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
     LoadedModule[12]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
     LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
     LoadedModule[14]=C:\Windows\system32\TAPI32.dll
     LoadedModule[15]=C:\Windows\system32\IMM32.dll
     LoadedModule[16]=C:\Windows\system32\MSCTF.dll
     LoadedModule[17]=C:\Windows\system32\WLDAP32.dll
     LoadedModule[18]=C:\Windows\system32\Secur32.dll
     LoadedModule[19]=C:\Windows\system32\SSPICLI.DLL
     LoadedModule[20]=C:\Program Files\FileMaker\FileMaker Pro 12\xerces-c_3_0.dll
     LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll
     LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
     LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
     LoadedModule[24]=C:\Program Files\FileMaker\FileMaker Pro 12\Xalan-C_1_11.dll
     LoadedModule[25]=C:\Program Files\FileMaker\FileMaker Pro 12\XalanMessages_1_11.dll
     LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
     LoadedModule[27]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91PDFL.dll
     LoadedModule[28]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91AdobeXMP.dll
     LoadedModule[29]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91JP2KLib.dll
     LoadedModule[30]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91BIB.dll
     LoadedModule[31]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91BIBUtils.dll
     LoadedModule[32]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91ACE.dll
     LoadedModule[33]=C:\Windows\system32\SHELL32.dll
     LoadedModule[34]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91AGM.dll
     LoadedModule[35]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91CoolType.dll
     LoadedModule[36]=C:\Windows\system32\MPR.dll
     LoadedModule[37]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91AXE8SharedExpat.dll
     LoadedModule[38]=C:\Windows\system32\WINSPOOL.DRV
     LoadedModule[39]=C:\Program Files\FileMaker\FileMaker Pro 12\DLI_PDFL91.dll
     LoadedModule[40]=C:\Windows\system32\UxTheme.dll
     LoadedModule[41]=C:\Windows\system32\WTSAPI32.dll
     LoadedModule[42]=C:\Windows\system32\PSAPI.DLL
     LoadedModule[43]=C:\Program Files\FileMaker\FileMaker Pro 12\PROOFREADER.dll
     LoadedModule[44]=C:\Program Files\FileMaker\FileMaker Pro 12\XGrfx.dll
     LoadedModule[45]=C:\Program Files\FileMaker\FileMaker Pro 12\Support.dll
     LoadedModule[46]=C:\Windows\system32\NETAPI32.dll
     LoadedModule[47]=C:\Windows\system32\netutils.dll
     LoadedModule[48]=C:\Windows\system32\srvcli.dll
     LoadedModule[49]=C:\Windows\system32\wkscli.dll
     LoadedModule[50]=C:\Program Files\FileMaker\FileMaker Pro 12\LIBEAY32.dll
     LoadedModule[51]=C:\Windows\system32\WS2_32.dll
     LoadedModule[52]=C:\Windows\system32\NSI.dll
     LoadedModule[53]=C:\Windows\system32\dbghelp.dll
     LoadedModule[54]=C:\Windows\system32\WINHTTP.dll
     LoadedModule[55]=C:\Windows\system32\webio.dll
     LoadedModule[56]=C:\Windows\system32\CRYPT32.dll
     LoadedModule[57]=C:\Windows\system32\MSASN1.dll
     LoadedModule[58]=C:\Windows\system32\IPHLPAPI.DLL
     LoadedModule[59]=C:\Windows\system32\WINNSI.DLL
     LoadedModule[60]=C:\Windows\system32\OLEAUT32.dll
     LoadedModule[61]=C:\Program Files\FileMaker\FileMaker Pro 12\XCore.dll
     LoadedModule[62]=C:\Program Files\FileMaker\FileMaker Pro 12\DBEngine.dll
     LoadedModule[63]=C:\Program Files\FileMaker\FileMaker Pro 12\openssl.dll
     LoadedModule[64]=C:\Windows\system32\WSOCK32.dll
     LoadedModule[65]=C:\Program Files\FileMaker\FileMaker Pro 12\SSLEAY32.dll
     LoadedModule[66]=C:\Program Files\FileMaker\FileMaker Pro 12\omniORB4.dll
     LoadedModule[67]=C:\Program Files\FileMaker\FileMaker Pro 12\OmniThread.dll
     LoadedModule[68]=C:\Program Files\FileMaker\FileMaker Pro 12\omniDynamic4.dll
     LoadedModule[69]=C:\Program Files\FileMaker\FileMaker Pro 12\libcurl.dll
     LoadedModule[70]=C:\Program Files\FileMaker\FileMaker Pro 12\zlib1.dll
     LoadedModule[71]=C:\Windows\system32\ODBC32.dll
     LoadedModule[72]=C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll
     LoadedModule[73]=C:\Windows\system32\MSIMG32.dll
     LoadedModule[74]=C:\Program Files\FileMaker\FileMaker Pro 12\MFCX.dll
     LoadedModule[75]=C:\Program Files\FileMaker\FileMaker Pro 12\ToolkitPro1122vc90U.dll
     LoadedModule[76]=C:\Windows\system32\WINMM.dll
     LoadedModule[77]=C:\Windows\system32\imagehlp.dll
     LoadedModule[78]=C:\Program Files\FileMaker\FileMaker Pro 12\FMOLE.dll
     LoadedModule[79]=C:\Windows\system32\COMDLG32.dll
     LoadedModule[80]=C:\Windows\system32\oledlg.dll
     LoadedModule[81]=C:\Program Files\FileMaker\FileMaker Pro 12\FMEngine.dll
     LoadedModule[82]=C:\Program Files\FileMaker\FileMaker Pro 12\libetpan.dll
     LoadedModule[83]=C:\Program Files\FileMaker\FileMaker Pro 12\libsasl.dll
     LoadedModule[84]=C:\Windows\system32\VERSION.dll
     LoadedModule[85]=C:\Program Files\FileMaker\FileMaker Pro 12\NSViews.dll
     LoadedModule[86]=C:\Program Files\FileMaker\FileMaker Pro 12\ViewSystem.dll
     LoadedModule[87]=C:\Program Files\FileMaker\FileMaker Pro 12\SkiaDLL.dll
     LoadedModule[88]=C:\Windows\system32\d3d9.dll
     LoadedModule[89]=C:\Windows\system32\d3d8thk.dll
     LoadedModule[90]=C:\Windows\system32\dwmapi.dll
     LoadedModule[91]=C:\Program Files\FileMaker\FileMaker Pro 12\XText.dll
     LoadedModule[92]=C:\Program Files\FileMaker\FileMaker Pro 12\XFC.dll
     LoadedModule[93]=C:\Program Files\FileMaker\FileMaker Pro 12\XDraw.dll
     LoadedModule[94]=C:\Windows\system32\WININET.dll
     LoadedModule[95]=C:\Windows\system32\Normaliz.dll
     LoadedModule[96]=C:\Windows\system32\iertutil.dll
     LoadedModule[97]=C:\Windows\system32\urlmon.dll
     LoadedModule[98]=C:\Program Files\FileMaker\FileMaker Pro 12\chartdir50.dll
     LoadedModule[99]=C:\Windows\system32\AMINIT32.DLL
     LoadedModule[100]=C:\Windows\system32\odbcint.dll
     LoadedModule[101]=C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_49768ef57548175e\MFC90ENU.DLL
     LoadedModule[102]=C:\Windows\system32\IMJP14.IME
     LoadedModule[103]=C:\Windows\system32\imjp14k.dll
     LoadedModule[104]=C:\Windows\system32\CRYPTBASE.dll
     LoadedModule[105]=C:\Windows\system32\CLBCatQ.DLL
     LoadedModule[106]=C:\Windows\system32\mlang.dll
     LoadedModule[107]=C:\Windows\system32\credssp.dll
     LoadedModule[108]=C:\Program Files\FileMaker\FileMaker Pro 12\Extensions\English\FMRsrc.DLL
     LoadedModule[109]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\IMEJP\IMJPAPI.DLL
     LoadedModule[110]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMJKAPI.DLL
     LoadedModule[111]=C:\Program Files\Common Files\Microsoft Shared\IME14\IMEJP\IMJPPRED.DLL
     LoadedModule[112]=C:\Program Files\Common Files\Microsoft Shared\IME14\IMEJP\IMJPTIP.DLL
     LoadedModule[113]=C:\Windows\system32\OLEACC.dll
     LoadedModule[114]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\SHARED\IMETIP.DLL
     LoadedModule[115]=C:\Windows\system32\CRYPTSP.dll
     LoadedModule[116]=C:\Windows\system32\rsaenh.dll
     LoadedModule[117]=C:\Windows\system32\RpcRtRemote.dll
     LoadedModule[118]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMECMPS.DLL
     LoadedModule[119]=C:\Windows\system32\MMDevAPI.DLL
     LoadedModule[120]=C:\Windows\system32\PROPSYS.dll
     LoadedModule[121]=C:\Windows\system32\wdmaud.drv
     LoadedModule[122]=C:\Windows\system32\ksuser.dll
     LoadedModule[123]=C:\Windows\system32\AVRT.dll
     LoadedModule[124]=C:\Windows\system32\SETUPAPI.dll
     LoadedModule[125]=C:\Windows\system32\CFGMGR32.dll
     LoadedModule[126]=C:\Windows\system32\DEVOBJ.dll
     LoadedModule[127]=C:\Windows\system32\AUDIOSES.DLL
     LoadedModule[128]=C:\Windows\system32\msacm32.drv
     LoadedModule[129]=C:\Windows\system32\MSACM32.dll
     LoadedModule[130]=C:\Windows\system32\midimap.dll
     LoadedModule[131]=C:\Program Files\FileMaker\FileMaker Pro 12\Extensions\Web Support\Resources\fmlang\English.dll
     LoadedModule[132]=C:\Windows\system32\profapi.dll
     LoadedModule[133]=C:\Windows\system32\SXS.DLL
     LoadedModule[134]=C:\Windows\system32\spool\DRIVERS\W32X86\3\unidrv.dll
     LoadedModule[135]=C:\Windows\system32\spool\DRIVERS\W32X86\3\hpmdp130.dll
     LoadedModule[136]=C:\Windows\system32\spool\DRIVERS\W32X86\3\UNIDRVUI.dll
     LoadedModule[137]=C:\Windows\System32\msxml6.dll
     LoadedModule[138]=C:\Windows\system32\WINSTA.dll
     LoadedModule[139]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMESEARCHDLL.DLL
     LoadedModule[140]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\SHARED\IMECFM.DLL
     LoadedModule[141]=C:\Windows\system32\wbem\wbemprox.dll
     LoadedModule[142]=C:\Windows\system32\wbemcomn.dll
     LoadedModule[143]=C:\Windows\system32\wbem\wbemsvc.dll
     LoadedModule[144]=C:\Windows\system32\wbem\fastprox.dll
     LoadedModule[145]=C:\Windows\system32\NTDSAPI.dll
     LoadedModule[146]=C:\Windows\system32\ntmarta.dll
     LoadedModule[147]=C:\Windows\system32\windowscodecs.dll
     LoadedModule[148]=C:\Windows\system32\UIAutomationCore.dll
     LoadedModule[149]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMEFILES.DLL
     LoadedModule[150]=C:\Program Files\Common Files\Microsoft Shared\IME14\IMEJP\IMJPLMP.DLL
     LoadedModule[151]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\SHARED\MSCAND20.DLL
     LoadedModule[152]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMELM.DLL
     FriendlyEventName=Stopped working
     ConsentKey=APPCRASH
     AppName=FileMaker Pro
     AppPath=C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
      

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