1 Reply Latest reply on Sep 10, 2013 10:59 AM by philmodjunk

    Filemaker 12.04 - Windows 7 crash - DBEngine.DLL - Mac OK

    HLTokyo

      Title

      Filemaker 12.04 - Windows 7 crash - DBEngine.DLL - Mac OK

      Post

           We recently upgraded FMP11 --> 12 (latest version as of posting) and converted our DBs.  Since then FMP 12 crashes consistently on Windows 7 when we use a particular layout in our DB.  Here are things I've tried so far:

           1. Try it on Mac.  Works fine.
           2. Try it on a fresh, fully-patched Windows 7 install.  No anti-virus software, etc.  Just the OS.  Still crashes.
           3. Try converting the DBs on Mac.  Still crashes on Windows.
           4. Consistency checks, recovery, etc.  Various combinations.  Still crashes on Windows.
           5. Older (12.03) FMP 12 version.  Still crashes.
           6. FMP 11 (using fp7 files) works fine.
           7. Converting from older versions / backups of the DB files.  Still crashes.

           The fact it works fine in FMP 11 and FMP 12 for Mac tells me that it's a problem with FMP 12 for Windows.  Below is info taken from the Windows logs.

           Thank you in advance for your help.

           Faulting application name: FileMaker Pro.exe, version: 12.0.4.403, time stamp: 0x514b6292
           Faulting module name: DBEngine.dll, version: 12.0.4.916, time stamp: 0x514b6028
           Exception code: 0xc0000005
           Fault offset: 0x00022f7e
           Faulting process id: 0x500
           Faulting application start time: 0x01cead23d3cfcf1b
           Faulting application path: C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
           Faulting module path: C:\Program Files\FileMaker\FileMaker Pro 12\DBEngine.dll
           Report Id: 203345c9-1917-11e3-8bdc-90b11c9fd789

           Log Name:      Application
           Source:        Application Error
           Date:          9/9/2013 3:14:47 PM
           Event ID:      1000
           Task Category: (100)
           Level:         Error
           Keywords:      Classic
           User:          N/A
           Computer:      TOK19171.adslocal.net
           Description:
           Faulting application name: FileMaker Pro.exe, version: 12.0.4.403, time stamp: 0x514b6292
           Faulting module name: DBEngine.dll, version: 12.0.4.916, time stamp: 0x514b6028
           Exception code: 0xc0000005
           Fault offset: 0x00022f7e
           Faulting process id: 0x500
           Faulting application start time: 0x01cead23d3cfcf1b
           Faulting application path: C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
           Faulting module path: C:\Program Files\FileMaker\FileMaker Pro 12\DBEngine.dll
           Report Id: 203345c9-1917-11e3-8bdc-90b11c9fd789
           Event Xml:
           <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
             <System>
               <Provider Name="Application Error" />


           Fault bucket , type 0
           Event Name: APPCRASH
           Response: Not available
           Cab Id: 0

           Problem signature:
           P1: FileMaker Pro.exe
           P2: 12.0.4.403
           P3: 514b6292
           P4: DBEngine.dll
           P5: 12.0.4.916
           P6: 514b6028
           P7: c0000005
           P8: 00022f7e
           P9:
           P10:

           Attached files:

           These files may be available here:
           C:\Users\tokdp\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FileMaker Pro.ex_393be6b563a08cd851da7999e3c3e51a5922_07768175

           Analysis symbol:
           Rechecking for solution: 0
           Report Id: 203345c9-1917-11e3-8bdc-90b11c9fd789

           Version=1
           EventType=APPCRASH
           EventTime=130231808877220185
           ReportType=2
           Consent=1
           ReportIdentifier=203345ca-1917-11e3-8bdc-90b11c9fd789
           IntegratorReportIdentifier=203345c9-1917-11e3-8bdc-90b11c9fd789
           Response.type=4
           Sig[0].Name=Application Name
           Sig[0].Value=FileMaker Pro.exe
           Sig[1].Name=Application Version
           Sig[1].Value=12.0.4.403
           Sig[2].Name=Application Timestamp
           Sig[2].Value=514b6292
           Sig[3].Name=Fault Module Name
           Sig[3].Value=DBEngine.dll
           Sig[4].Name=Fault Module Version
           Sig[4].Value=12.0.4.916
           Sig[5].Name=Fault Module Timestamp
           Sig[5].Value=514b6028
           Sig[6].Name=Exception Code
           Sig[6].Value=c0000005
           Sig[7].Name=Exception Offset
           Sig[7].Value=00022f7e
           DynamicSig[1].Name=OS Version
           DynamicSig[1].Value=6.1.7601.2.1.0.256.4
           DynamicSig[2].Name=Locale ID
           DynamicSig[2].Value=1033
           DynamicSig[22].Name=Additional Information 1
           DynamicSig[22].Value=0a9e
           DynamicSig[23].Name=Additional Information 2
           DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
           DynamicSig[24].Name=Additional Information 3
           DynamicSig[24].Value=0a9e
           DynamicSig[25].Name=Additional Information 4
           DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
           UI[2]=C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
           UI[3]=FileMaker Pro has stopped working
           UI[4]=Windows can check online for a solution to the problem.
           UI[5]=Check online for a solution and close the program
           UI[6]=Check online for a solution later and close the program
           UI[7]=Close the program
           LoadedModule[0]=C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
           LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
           LoadedModule[2]=C:\Windows\system32\kernel32.dll
           LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
           LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18120_none_72d2e82386681b36\gdiplus.dll
           LoadedModule[5]=C:\Windows\system32\msvcrt.dll
           LoadedModule[6]=C:\Windows\system32\USER32.dll
           LoadedModule[7]=C:\Windows\system32\GDI32.dll
           LoadedModule[8]=C:\Windows\system32\LPK.dll
           LoadedModule[9]=C:\Windows\system32\USP10.dll
           LoadedModule[10]=C:\Windows\system32\ole32.dll
           LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
           LoadedModule[12]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
           LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
           LoadedModule[14]=C:\Windows\system32\TAPI32.dll
           LoadedModule[15]=C:\Windows\system32\IMM32.dll
           LoadedModule[16]=C:\Windows\system32\MSCTF.dll
           LoadedModule[17]=C:\Windows\system32\WLDAP32.dll
           LoadedModule[18]=C:\Windows\system32\Secur32.dll
           LoadedModule[19]=C:\Windows\system32\SSPICLI.DLL
           LoadedModule[20]=C:\Program Files\FileMaker\FileMaker Pro 12\xerces-c_3_0.dll
           LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll
           LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
           LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
           LoadedModule[24]=C:\Program Files\FileMaker\FileMaker Pro 12\Xalan-C_1_11.dll
           LoadedModule[25]=C:\Program Files\FileMaker\FileMaker Pro 12\XalanMessages_1_11.dll
           LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
           LoadedModule[27]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91PDFL.dll
           LoadedModule[28]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91AdobeXMP.dll
           LoadedModule[29]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91JP2KLib.dll
           LoadedModule[30]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91BIB.dll
           LoadedModule[31]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91BIBUtils.dll
           LoadedModule[32]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91ACE.dll
           LoadedModule[33]=C:\Windows\system32\SHELL32.dll
           LoadedModule[34]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91AGM.dll
           LoadedModule[35]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91CoolType.dll
           LoadedModule[36]=C:\Windows\system32\MPR.dll
           LoadedModule[37]=C:\Program Files\FileMaker\FileMaker Pro 12\DL91AXE8SharedExpat.dll
           LoadedModule[38]=C:\Windows\system32\WINSPOOL.DRV
           LoadedModule[39]=C:\Program Files\FileMaker\FileMaker Pro 12\DLI_PDFL91.dll
           LoadedModule[40]=C:\Windows\system32\UxTheme.dll
           LoadedModule[41]=C:\Windows\system32\WTSAPI32.dll
           LoadedModule[42]=C:\Windows\system32\PSAPI.DLL
           LoadedModule[43]=C:\Program Files\FileMaker\FileMaker Pro 12\PROOFREADER.dll
           LoadedModule[44]=C:\Program Files\FileMaker\FileMaker Pro 12\XGrfx.dll
           LoadedModule[45]=C:\Program Files\FileMaker\FileMaker Pro 12\Support.dll
           LoadedModule[46]=C:\Windows\system32\NETAPI32.dll
           LoadedModule[47]=C:\Windows\system32\netutils.dll
           LoadedModule[48]=C:\Windows\system32\srvcli.dll
           LoadedModule[49]=C:\Windows\system32\wkscli.dll
           LoadedModule[50]=C:\Program Files\FileMaker\FileMaker Pro 12\LIBEAY32.dll
           LoadedModule[51]=C:\Windows\system32\WS2_32.dll
           LoadedModule[52]=C:\Windows\system32\NSI.dll
           LoadedModule[53]=C:\Windows\system32\dbghelp.dll
           LoadedModule[54]=C:\Windows\system32\WINHTTP.dll
           LoadedModule[55]=C:\Windows\system32\webio.dll
           LoadedModule[56]=C:\Windows\system32\CRYPT32.dll
           LoadedModule[57]=C:\Windows\system32\MSASN1.dll
           LoadedModule[58]=C:\Windows\system32\IPHLPAPI.DLL
           LoadedModule[59]=C:\Windows\system32\WINNSI.DLL
           LoadedModule[60]=C:\Windows\system32\OLEAUT32.dll
           LoadedModule[61]=C:\Program Files\FileMaker\FileMaker Pro 12\XCore.dll
           LoadedModule[62]=C:\Program Files\FileMaker\FileMaker Pro 12\DBEngine.dll
           LoadedModule[63]=C:\Program Files\FileMaker\FileMaker Pro 12\openssl.dll
           LoadedModule[64]=C:\Windows\system32\WSOCK32.dll
           LoadedModule[65]=C:\Program Files\FileMaker\FileMaker Pro 12\SSLEAY32.dll
           LoadedModule[66]=C:\Program Files\FileMaker\FileMaker Pro 12\omniORB4.dll
           LoadedModule[67]=C:\Program Files\FileMaker\FileMaker Pro 12\OmniThread.dll
           LoadedModule[68]=C:\Program Files\FileMaker\FileMaker Pro 12\omniDynamic4.dll
           LoadedModule[69]=C:\Program Files\FileMaker\FileMaker Pro 12\libcurl.dll
           LoadedModule[70]=C:\Program Files\FileMaker\FileMaker Pro 12\zlib1.dll
           LoadedModule[71]=C:\Windows\system32\ODBC32.dll
           LoadedModule[72]=C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll
           LoadedModule[73]=C:\Windows\system32\MSIMG32.dll
           LoadedModule[74]=C:\Program Files\FileMaker\FileMaker Pro 12\MFCX.dll
           LoadedModule[75]=C:\Program Files\FileMaker\FileMaker Pro 12\ToolkitPro1122vc90U.dll
           LoadedModule[76]=C:\Windows\system32\WINMM.dll
           LoadedModule[77]=C:\Windows\system32\imagehlp.dll
           LoadedModule[78]=C:\Program Files\FileMaker\FileMaker Pro 12\FMOLE.dll
           LoadedModule[79]=C:\Windows\system32\COMDLG32.dll
           LoadedModule[80]=C:\Windows\system32\oledlg.dll
           LoadedModule[81]=C:\Program Files\FileMaker\FileMaker Pro 12\FMEngine.dll
           LoadedModule[82]=C:\Program Files\FileMaker\FileMaker Pro 12\libetpan.dll
           LoadedModule[83]=C:\Program Files\FileMaker\FileMaker Pro 12\libsasl.dll
           LoadedModule[84]=C:\Windows\system32\VERSION.dll
           LoadedModule[85]=C:\Program Files\FileMaker\FileMaker Pro 12\NSViews.dll
           LoadedModule[86]=C:\Program Files\FileMaker\FileMaker Pro 12\ViewSystem.dll
           LoadedModule[87]=C:\Program Files\FileMaker\FileMaker Pro 12\SkiaDLL.dll
           LoadedModule[88]=C:\Windows\system32\d3d9.dll
           LoadedModule[89]=C:\Windows\system32\d3d8thk.dll
           LoadedModule[90]=C:\Windows\system32\dwmapi.dll
           LoadedModule[91]=C:\Program Files\FileMaker\FileMaker Pro 12\XText.dll
           LoadedModule[92]=C:\Program Files\FileMaker\FileMaker Pro 12\XFC.dll
           LoadedModule[93]=C:\Program Files\FileMaker\FileMaker Pro 12\XDraw.dll
           LoadedModule[94]=C:\Windows\system32\WININET.dll
           LoadedModule[95]=C:\Windows\system32\Normaliz.dll
           LoadedModule[96]=C:\Windows\system32\iertutil.dll
           LoadedModule[97]=C:\Windows\system32\urlmon.dll
           LoadedModule[98]=C:\Program Files\FileMaker\FileMaker Pro 12\chartdir50.dll
           LoadedModule[99]=C:\Windows\system32\AMINIT32.DLL
           LoadedModule[100]=C:\Windows\system32\odbcint.dll
           LoadedModule[101]=C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_49768ef57548175e\MFC90ENU.DLL
           LoadedModule[102]=C:\Windows\system32\IMJP14.IME
           LoadedModule[103]=C:\Windows\system32\imjp14k.dll
           LoadedModule[104]=C:\Windows\system32\CRYPTBASE.dll
           LoadedModule[105]=C:\Windows\system32\CLBCatQ.DLL
           LoadedModule[106]=C:\Windows\system32\mlang.dll
           LoadedModule[107]=C:\Windows\system32\credssp.dll
           LoadedModule[108]=C:\Program Files\FileMaker\FileMaker Pro 12\Extensions\English\FMRsrc.DLL
           LoadedModule[109]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\IMEJP\IMJPAPI.DLL
           LoadedModule[110]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMJKAPI.DLL
           LoadedModule[111]=C:\Program Files\Common Files\Microsoft Shared\IME14\IMEJP\IMJPPRED.DLL
           LoadedModule[112]=C:\Program Files\Common Files\Microsoft Shared\IME14\IMEJP\IMJPTIP.DLL
           LoadedModule[113]=C:\Windows\system32\OLEACC.dll
           LoadedModule[114]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\SHARED\IMETIP.DLL
           LoadedModule[115]=C:\Windows\system32\CRYPTSP.dll
           LoadedModule[116]=C:\Windows\system32\rsaenh.dll
           LoadedModule[117]=C:\Windows\system32\RpcRtRemote.dll
           LoadedModule[118]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMECMPS.DLL
           LoadedModule[119]=C:\Windows\system32\MMDevAPI.DLL
           LoadedModule[120]=C:\Windows\system32\PROPSYS.dll
           LoadedModule[121]=C:\Windows\system32\wdmaud.drv
           LoadedModule[122]=C:\Windows\system32\ksuser.dll
           LoadedModule[123]=C:\Windows\system32\AVRT.dll
           LoadedModule[124]=C:\Windows\system32\SETUPAPI.dll
           LoadedModule[125]=C:\Windows\system32\CFGMGR32.dll
           LoadedModule[126]=C:\Windows\system32\DEVOBJ.dll
           LoadedModule[127]=C:\Windows\system32\AUDIOSES.DLL
           LoadedModule[128]=C:\Windows\system32\msacm32.drv
           LoadedModule[129]=C:\Windows\system32\MSACM32.dll
           LoadedModule[130]=C:\Windows\system32\midimap.dll
           LoadedModule[131]=C:\Program Files\FileMaker\FileMaker Pro 12\Extensions\Web Support\Resources\fmlang\English.dll
           LoadedModule[132]=C:\Windows\system32\profapi.dll
           LoadedModule[133]=C:\Windows\system32\SXS.DLL
           LoadedModule[134]=C:\Windows\system32\spool\DRIVERS\W32X86\3\unidrv.dll
           LoadedModule[135]=C:\Windows\system32\spool\DRIVERS\W32X86\3\hpmdp130.dll
           LoadedModule[136]=C:\Windows\system32\spool\DRIVERS\W32X86\3\UNIDRVUI.dll
           LoadedModule[137]=C:\Windows\System32\msxml6.dll
           LoadedModule[138]=C:\Windows\system32\WINSTA.dll
           LoadedModule[139]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMESEARCHDLL.DLL
           LoadedModule[140]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\SHARED\IMECFM.DLL
           LoadedModule[141]=C:\Windows\system32\wbem\wbemprox.dll
           LoadedModule[142]=C:\Windows\system32\wbemcomn.dll
           LoadedModule[143]=C:\Windows\system32\wbem\wbemsvc.dll
           LoadedModule[144]=C:\Windows\system32\wbem\fastprox.dll
           LoadedModule[145]=C:\Windows\system32\NTDSAPI.dll
           LoadedModule[146]=C:\Windows\system32\ntmarta.dll
           LoadedModule[147]=C:\Windows\system32\windowscodecs.dll
           LoadedModule[148]=C:\Windows\system32\UIAutomationCore.dll
           LoadedModule[149]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMEFILES.DLL
           LoadedModule[150]=C:\Program Files\Common Files\Microsoft Shared\IME14\IMEJP\IMJPLMP.DLL
           LoadedModule[151]=C:\PROGRA~1\COMMON~1\MICROS~1\IME14\SHARED\MSCAND20.DLL
           LoadedModule[152]=C:\Program Files\Common Files\Microsoft Shared\IME14\SHARED\IMELM.DLL
           FriendlyEventName=Stopped working
           ConsentKey=APPCRASH
           AppName=FileMaker Pro
           AppPath=C:\Program Files\FileMaker\FileMaker Pro 12\FileMaker Pro.exe
            

        • 1. Re: Filemaker 12.04 - Windows 7 crash - DBEngine.DLL - Mac OK
          philmodjunk

               I hate to say it, but it sounds like your file is damaged. And yes, such damage can surface on one system and not another or appear only when the application is updated.

               Recover was the right thing to try, but Recover is 100% guaranteed to find all problems.

               I suggest trying to rebuild that one layout from scratch--a single embedded graphic on your layout might be the culprit. Don't copy any objects from the suspect layout.