8 Replies Latest reply on Nov 15, 2010 11:41 AM by philmodjunk

    FileMaker 5.5 Lengthy Start Up



      FileMaker 5.5 Lengthy Start Up


      Our department (of 8) has been experiencing a slow startup of FileMaker Pro 5.5 (3-5 minutes) for a long time, and I've finally decided to tackle this annoying issue by seeking outside help!

      When we launch FileMaker, it starts quickly, but then it seems to sit at the "Succesfully Located TCP/IP" screen for most of the time. Our FM database does reside on a server, but this issue happens during the launch when you haven't even had a chance to open a database yet. We are using the standard (non-server) edition, and our network connection does use a TCP/IP communication.

      When you go to Edit>Preferences>Application>Network Protocol and change it from "TCP/IP" to "none", it does speed up the launch to around 1 minute, but then we can't access our database. Everything dealing with our network and server seems to work fine otherwise (we can transfer files quickly and open up files on the server using MS Office, Adobe Creative Suite, etc. in a "normal" speed).

       Is it something to do with FileMaker's interaction with our network? Any ideas?

        • 1. Re: FileMaker 5.5 Lengthy Start Up

          Sorry - left out that we are on Windows XP SP3 and running FileMaker in single-user mode.

          • 2. Re: FileMaker 5.5 Lengthy Start Up

            The hosting application is FMP client or FMP server?

            The hosting computer's IP address is xxx.xxx.xxx.xxx?

            You are opening with "Open Remote" under FMP client software?

            Your network setup.

            Are alll your computers on a single router? This would mean their IP address would be 192.168.1.xxx or 10.0.0.xxx normally.

            If the computers are on different routers with different first three octals (192.168.xxx.xxx vs 192.169.xx2.xxx) this could explain the delay. Restarting routers is often recommended as a first troubleshooting step.

            If you have an IT department, contacting them would be a first step.

            • 3. Re: FileMaker 5.5 Lengthy Start Up

              More info (thanks David for the prompts):

              We are using a FMP      client version with a database located on a server, and the users access the database with FMP client over a WAN. We open the database by navigating to the server (or create a shortcut to the database on our individual desktops).

              We do work for a very large company with it's own IT department and help desk (overseas unfortunately). How do I phrase the problem so they would even understand it enough to help? I'm not sure they would know the routers used here in our building.

              • 4. Re: FileMaker 5.5 Lengthy Start Up

                Navigating directly to a shared file is very dangerous. It can easily result in a corrupted database file. It should be first opened on the server with either a copy of FileMaker Pro or FileMaker server and then each client should launch FileMaker, using Open Remote... to find and open the hosted file.

                We're handicapped in our efforts to help you due to the fact that you are using a very old version of FileMaker. We know of things to look into for current versions, but they aren't viable options for your system.

                Given the current trends in both Mac and Windows operating systems, you will need to upgrade fairly soon or you may find that you can no longer acquire a new computer that will run this very old version of FileMaker.

                • 5. Re: FileMaker 5.5 Lengthy Start Up

                  Thanks for the tips. I guess we'll just have to wait until we get a later version of FMP to see what our options are...

                  For my own edification, what is the difference between "Open" and "Open Remote"? I see both on the menu, but we never used the "Open Remote" option. Does "Open Remote" require more licenses, or a license of a Server version of FMP?

                  Maybe I'm missing something, but I don't quite understand why the  method we are using to access the database would be dangerous (any  more dangerous than opening an Excel file from a network)? We've been  using this method for 18 years and I think we've only had a  corrupted  file a handful of times (when the network connection dropped,  forcing  the user to exit the database unceremoniously). This could happen with  any program with any file. If someone is in the database already, FMP let's us  know, so we never have problems with it.

                  • 6. Re: FileMaker 5.5 Lengthy Start Up

                    Open Remote... examines your network and lists every file that is already open and available for access. This allows FileMaker to serve as the "traffic controller" to manage network access to the file.

                    FileMaker Inc. Techs have for many years advised against opening files directly from a shared directory. If two or more users happen to try to open the file at the same time, the file can be damaged. Opening the file this way also results in much slower performance than having FileMaker Pro or FileMaker server, installed on the server machine, host the file for you.

                    • 7. Re: FileMaker 5.5 Lengthy Start Up

                      What you say about the need for a more sophisticated FMP deployment does makes sense (especially in a more "intense" environment than what we are currently experiencing). I think we have been lucky over the years because of the small number of users (8), the limited time we access the database (maybe 5-6 times a day for a couple of minutes), and the fact the database only has several thousand records.

                      My problem is I can't see how I could justify to management the extra cost for new or added licenses just for this annoying startup issue, because everything else about the database has been running so smoothly for many, many years. Until FMP 5.5 won't run on our systems because of an OS issue, I think we are stuck where we are....

                      Thanks for your suggestions and help.

                      • 8. Re: FileMaker 5.5 Lengthy Start Up

                        Keep in mind that upgrading such an old copy to a new version of FileMaker is not a trivial exercise. It would be a good idea to convert before you have to do so in a hurry.