AnsweredAssumed Answered

FileMaker 9 Pro Client install fail

Question asked by travbrack on Nov 20, 2008
Latest reply on Nov 20, 2008 by travbrack

Title

FileMaker 9 Pro Client install fail

Post

Hi there I'm installing FM9 Pro on a client.  Worked fine on several computers but on one in particular it won't install.  If I enable logging, I get this message:

 

 

 

MSI (s) (A0:84) [12:22:08:666]: Product: FileMaker Pro 9 -- You cannot install or uninstall FileMaker on this version of Windows. Please refer to the system requirements in the installation instructions for more information.

 

You cannot install or uninstall FileMaker on this version of Windows. Please refer to the system requirements in the installation instructions for more information.

Action ended 12:22:08: LaunchConditions. Return value 3.

Action ended 12:22:08: INSTALL. Return value 3.

MSI (s) (A0:84) [12:22:08:712]: Product: FileMaker Pro 9 -- Installation operation failed.

 

I looked at the system requirements, and the computer exceeds them:

 

-----------Requirements-----------

 

 

  • Windows Vista Home, Business, or Ultimate: Pentium III 800 MHz or faster with 512 MB RAM
  • Windows XP SP2: Pentium III 500 MHz or faster with 256 MB RAM
  • SVGA (800x600) or higher resolution video adapter and display

 

 

-----------Requirements-----------

 

 -----------Actual Specs-----------

 

  • AMD Athlon(tm) XP 3200+ 
  • Current Clock Speed: 2199MHz (2.199GHz)
  • Microsoft Windows XP Professional
  • Service Pack 2
  • Total Physical Memory: 469221376 Bytes (447.48MB) or (0.44GB) 
  • has a cd-rom drive
  • Screen Height: 768
  • Screen Width: 1024 
  • SVGA
  •  

     -----------Actual Specs-----------

     

    So as far as I can tell, everything should be in order.  The only thing I notice is that it's an AMD processor but that shouldn't matter, right?

     

    Thanks for your help

    Travis 

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