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FileMaker crashing on same computer as UPS Worldship (dkabjc4z.dll ?)

Question asked by woodstock_1 on Dec 7, 2010
Latest reply on Dec 15, 2010 by woodstock_1

Title

FileMaker crashing on same computer as UPS Worldship (dkabjc4z.dll ?)

Post

Having an issue where FileMaker (client) crashes several times a day on a computer that also uses UPS Worldship software.  Using Windows XP and FileMaker 11v2 (connected to server 11) though had same issue with 10..  My guess is there is some sort of conflict between FileMaker and Worldship. UPS uses both a label printer and laser printer. FileMaker just uses the laser printer (just giving this detail as am aware there are issues with some printers and UPS Worldship automatically changes between the two).  Both WorldShip and FileMaker are open all day.

Are there any known issues between FileMaker and UPS Worldship?  There are 50 other FileMaker clients on the network and this is the only one that is crashing (and the only one that uses UPS Worldship)

The crashes seem to happen at random times, no other processes are reporting issues before or after the crashes.. 

Crash log below:

Event Type:        Error

Event Source:    Application Error

Event Category:                None

Event ID:              1000

Date:                     11/24/2010

Time:                     2:45:28 PM

User:                     N/A

Computer:          XXXXX

Description:

Faulting application filemaker pro.exe, version 11.0.2.220, faulting module dkabjc4z.dll, version 2.0.0.5, fault address 0x0000f955.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74   Applicat

0008: 69 6f 6e 20 46 61 69 6c   ion Fail

0010: 75 72 65 20 20 66 69 6c   ure  fil

0018: 65 6d 61 6b 65 72 20 70   emaker p

0020: 72 6f 2e 65 78 65 20 31   ro.exe 1

0028: 31 2e 30 2e 32 2e 32 32   1.0.2.22

0030: 30 20 69 6e 20 64 6b 61   0 in dka

0038: 62 6a 63 34 7a 2e 64 6c   bjc4z.dl

0040: 6c 20 32 2e 30 2e 30 2e   l 2.0.0.

0048: 35 20 61 74 20 6f 66 66   5 at off

0050: 73 65 74 20 30 30 30 30   set 0000

0058: 66 39 35 35 0d 0a         f955..  

Thanks,

Ben

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