12 Replies Latest reply on Aug 14, 2015 9:09 AM by tdignan

    FileMaker freezes after launching Outlook 2013 to send email

    AndreaLain

      Title

      FileMaker freezes after launching Outlook 2013 to send email

      Post

           We discovered that using Outlook 2013 on Windows 2008 R2, FileMaker (both versions 12 and 13) will hang when the built-in Send Email function is run (see attached image).
            
           The script successfully calls up the default email client (Outlook 2013) and populates the Subject field. If you enter a To: address, some text in the body, and click the "X" to save a draft in Outlook, FileMaker freezes up and won't respond, resulting in having to kill the FM.exe process in Task Manager. The email draft is successfully saved in Outlook, however, but FM doesn't seem to get a response back from Outlook and hangs in limbo.
            
           All this works fine in Outlook 2010 but just not in 2013.
            
           Is there a solution to this, or a different method we should try for launching an email using Outlook from FM?
            
           Thank you in advance!

      Sendmail_function.PNG