8 Replies Latest reply on Jun 25, 2011 10:49 AM by gpblvnv

    Filemaker Pro 11 Crashing During Data Entry

    gpblvnv

      Title

      Filemaker Pro 11 Crashing During Data Entry

      Post

      I have a database that I've used for about 3 years.  Initially created in Filemaker 10, and updated when 11 came out.  I was having a lot of crashes before, but managed by turning off the program after each file entry, thereby forcing  it to save at least the new data form.  I thought that part of the issue may have been the computer I was using.  Just purchased a new MacBookPro which works flawlessly except for FilemakerPro which is crashing even more at random times during data entry.  This is an essential file for my work, so I really need for the program to not crash!!!  I've tried repairing the database, even though no errors were dectected.  I also tried cloning the database and then importing the data again.  Help.

      Process: FileMaker Pro [219]

      Path: /Applications/FileMaker Pro 11 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

      Identifier: com.filemaker.client.advanced

      Version: 11.0.3 (11.0.3)

      Code Type: X86 (Native)

      Parent Process: launchd [157]

      Date/Time: 2011-06-02 10:47:09.504 -0700

      OS Version: Mac OS X 10.6.7 (10J4138)

      Report Version: 6

      Exception Type: EXC_BREAKPOINT (SIGTRAP)

      Exception Codes: 0x0000000000000002, 0x0000000000000000

      Crashed Thread: 0 Dispatch queue: com.apple.main-thread

      Thread 0 Crashed: Dispatch queue: com.apple.main-thread

      0 com.apple.CoreFoundation 0x99c0793c __CFTypeCollectionRelease + 172

      1 com.apple.CoreFoundation 0x99c16692 __CFArrayReleaseValues + 434

      2 com.apple.CoreFoundation 0x99bec121 _CFRelease + 353

      3 com.apple.CoreFoundation 0x99c18c6d _CFAutoreleasePoolPop + 253

      4 com.apple.Foundation 0x94cf0f5e NSPopAutoreleasePool + 76

      5 com.apple.Foundation 0x94d2e640 postQueueNotifications + 529

      6 com.apple.CoreFoundation 0x99c5fe02 __CFRunLoopDoObservers + 1186

      7 com.apple.CoreFoundation 0x99c1bfe2 __CFRunLoopRun + 1154

      8 com.apple.CoreFoundation 0x99c1b464 CFRunLoopRunSpecific + 452

      9 com.apple.CoreFoundation 0x99c1b291 CFRunLoopRunInMode + 97

      10 com.apple.HIToolbox 0x907ebd60 RunCurrentEventLoopInMode + 392

      11 com.apple.HIToolbox 0x907ebb17 ReceiveNextEventCommon + 354

      12 com.apple.HIToolbox 0x907eb99c BlockUntilNextEventMatchingListInMode + 81

      13 com.apple.AppKit 0x966537dd _DPSNextEvent + 847

      14 com.apple.AppKit 0x9665301e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156

      15 com.apple.AppKit 0x966152a7 -[NSApplication run] + 821

      16 com.filemaker.client.advanced 0x00028602 CMacApp_Main + 418

      17 com.filemaker.client.advanced 0x0015d643 main + 51

      18 com.filemaker.client.advanced 0x00003826 start + 54

      Thread 1: Dispatch queue: com.apple.libdispatch-manager

      0 libSystem.B.dylib 0x99085942 kevent + 10

      1 libSystem.B.dylib 0x9908605c _dispatch_mgr_invoke + 215

      2 libSystem.B.dylib 0x99085519 _dispatch_queue_invoke + 163

      3 libSystem.B.dylib 0x990852be _dispatch_worker_thread2 + 240

      4 libSystem.B.dylib 0x99084d41 _pthread_wqthread + 390

      5 libSystem.B.dylib 0x99084b86 start_wqthread + 30

      Thread 2:

      0 libSystem.B.dylib 0x9908d062 __semwait_signal + 10

      1 libSystem.B.dylib 0x990b8ee5 nanosleep$UNIX2003 + 188

      2 ...filemaker.support.framework 0x027aa72c Draco::Thread::Sleep(unsigned long) + 172

      3 ...filemaker.support.framework 0x027aab2c Draco::TimerCheckThread::Main() + 252

      4 ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

      5 ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

      6 libSystem.B.dylib 0x9908c819 _pthread_start + 345

      7 libSystem.B.dylib 0x9908c69e thread_start + 34

      Thread 3:

      0 libSystem.B.dylib 0x9908d062 __semwait_signal + 10

      1 libSystem.B.dylib 0x9908cd1e _pthread_cond_wait + 1191

      2 libSystem.B.dylib 0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

      3 ...filemaker.support.framework 0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159

      4 ...filemaker.support.framework 0x027a9e75 Draco::MsgQ::GetMsg() + 69

      5 ...ilemaker.dbengine.framework 0x02925710 Draco::HBEngine::HBEngineThread::Main() + 128

      6 ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

      7 ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

      8 libSystem.B.dylib 0x9908c819 _pthread_start + 345

      9 libSystem.B.dylib 0x9908c69e thread_start + 34

      Thread 4:

      0 libSystem.B.dylib 0x9908d062 __semwait_signal + 10

      1 libSystem.B.dylib 0x9908cd1e _pthread_cond_wait + 1191

      2 libSystem.B.dylib 0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

      3 ...filemaker.support.framework 0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159

      4 ...filemaker.support.framework 0x027a9e75 Draco::MsgQ::GetMsg() + 69

      5 ...ilemaker.dbengine.framework 0x02a26707 Draco::DBEngineThread::Main() + 135

      6 ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

      7 ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

      8 libSystem.B.dylib 0x9908c819 _pthread_start + 345

      9 libSystem.B.dylib 0x9908c69e thread_start + 34

      Thread 5:

      0 libSystem.B.dylib 0x9908d062 __semwait_signal + 10

      1 libSystem.B.dylib 0x9908cd1e _pthread_cond_wait + 1191

      2 libSystem.B.dylib 0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

      3 ...filemaker.support.framework 0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159

      4 ...filemaker.support.framework 0x027a9e75 Draco::MsgQ::GetMsg() + 69

      5 ...ilemaker.dbengine.framework 0x02a90118 Draco::DBLockContinueThread::Main() + 648

      6 ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

      7 ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

      8 libSystem.B.dylib 0x9908c819 _pthread_start + 345

      9 libSystem.B.dylib 0x9908c69e thread_start + 34

      Thread 6:

      0 libSystem.B.dylib 0x990849d2 __workq_kernreturn + 10

      1 libSystem.B.dylib 0x99084f68 _pthread_wqthread + 941

      2 libSystem.B.dylib 0x99084b86 start_wqthread + 30

      Thread 7: Dispatch queue: com.apple.root.default-priority

      0 libSystem.B.dylib 0x9908d062 __semwait_signal + 10

      1 libSystem.B.dylib 0x9908cd1e _pthread_cond_wait + 1191

      2 libSystem.B.dylib 0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

      3 com.apple.Foundation 0x94d2b884 -[NSCondition wait] + 316

      4 com.apple.Foundation 0x94d1937d -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1111

      5 com.apple.Foundation 0x94d2b9df -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184

      6 com.apple.AppKit 0x968c7651 ____NSAppKitFinalizeThreadData_block_invoke_2 + 110

      7 com.apple.Foundation 0x94d33751 -[NSBlockOperation main] + 273

      8 com.apple.Foundation 0x94d2b122 -[__NSOperationInternal start] + 808

      9 com.apple.Foundation 0x94e1bc87 __doStart2 + 89

      10 libSystem.B.dylib 0x99092fe4 _dispatch_call_block_and_release + 16

      11 libSystem.B.dylib 0x990852b2 _dispatch_worker_thread2 + 228

      12 libSystem.B.dylib 0x99084d41 _pthread_wqthread + 390

      13 libSystem.B.dylib 0x99084b86 start_wqthread + 30

      Thread 8:

      Thread 0 crashed with X86 Thread State (32-bit):

      eax: 0x00000000 ebx: 0x99c078a4 ecx: 0xa0c02ba0 edx: 0xa0c15ec0

      edi: 0xa0c15ec0 esi: 0x00000000 ebp: 0xbfffe088 esp: 0xbfffe060

      ss: 0x00000023 efl: 0x00200246 eip: 0x99c0793c cs: 0x0000001b

      ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

      cr2: 0x17f260f8

        • 1. Re: Filemaker Pro 11 Crashing During Data Entry
          philmodjunk

          It sounds like your file may be damaged in a way that recover does not detect and/or repair.

          There's a third party tool: FMDiff you may want to investigate to see if it can help. The developer that offers it also offers a file recovery service if I remember correctly.

          Ultiimately, you may have no choice but to rebuild your file from scratch and then import your data into the rebuilt file.

          • 2. Re: Filemaker Pro 11 Crashing During Data Entry
            gpblvnv

            Thanks for your input.  Not the answer I was hoping for.  But sounds reasonable.  Thanks!

            • 3. Re: Filemaker Pro 11 Crashing During Data Entry
              davidanders

              Export the data as a tab delimited AND comma delimited AND excel

              Download installl and run AppleJack (repairs HD, permissions and removes caches)

              Uninstall Filemaker, reinstall filemaker.

              If you do not have a clean backup (why not?) save as Smaller FMP database.

              Duplicate the Smaller database in Finder.

              Open saved Smaller, save as clone.  Duplicate Clone in Finder.

              Recover Dlone, open recovered clone. Import data and test.

              If problem persists, find a Windows machine, install FMP, reover Clone copy. Import data, test.

              If none of this helps, rebuild database, saving each version with religious zeal.

              • 4. Re: Filemaker Pro 11 Crashing During Data Entry
                gpblvnv

                Thanks for the suggestions:  I've tried this and will monitor how the program is working over the next few days.  If that failed, I'll do the complete rebuild.  Thanks so much for your help.

                • 5. Re: Filemaker Pro 11 Crashing During Data Entry
                  gpblvnv

                  Thanks again.  That whole process seems to have resolved the crashes.  I have not had a crash since performing the sequence you recommended.  Much appreciated.  

                  • 6. Re: Filemaker Pro 11 Crashing During Data Entry
                    gpblvnv

                    The crashes began again.  So I bit the bullet, so to speak, and completely recreated the entire database structure in FMPro11Advanced by hand.  I then created a clone of this empty database, and tried entering a file into this newly created file.  The program crashed on the first record I tried to enter.  I have downloaded filemaker pro advanced again and put it on the computer again.  Any other help ideas?  I can provide the rest of the crash report if necessary.  The program only crashes during data entry when switching from one field to the next.  It could remain open for hours in browse mode with no problem.

                    Process:         FileMaker Pro [220]

                    Path:            /Applications/FileMaker Pro 11 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro

                    Identifier:      com.filemaker.client.advanced

                    Version:         11.0.3 (11.0.3)

                    Code Type:       X86 (Native)

                    Parent Process:  launchd [157]

                     

                    Date/Time:       2011-06-24 09:56:02.569 -0700

                    OS Version:      Mac OS X 10.6.7 (10J4138)

                    Report Version:  6

                     

                    Exception Type:  EXC_BAD_ACCESS (SIGBUS)

                    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000006

                    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

                     

                    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

                    0   com.apple.CoreFoundation      0x99bebf30 CFRelease + 112

                    1   com.apple.CoreFoundation      0x99c16692 __CFArrayReleaseValues + 434

                    2   com.apple.CoreFoundation      0x99bec121 _CFRelease + 353

                    3   com.apple.CoreFoundation      0x99c18c6d _CFAutoreleasePoolPop + 253

                    4   com.apple.Foundation          0x94cf0f5e NSPopAutoreleasePool + 76

                    5   com.apple.Foundation          0x94d2e640 postQueueNotifications + 529

                    6   com.apple.CoreFoundation      0x99c5fe02 __CFRunLoopDoObservers + 1186

                    7   com.apple.CoreFoundation      0x99c1bfe2 __CFRunLoopRun + 1154

                    8   com.apple.CoreFoundation      0x99c1b464 CFRunLoopRunSpecific + 452

                    9   com.apple.CoreFoundation      0x99c1b291 CFRunLoopRunInMode + 97

                    10  com.apple.HIToolbox           0x907ebd60 RunCurrentEventLoopInMode + 392

                    11  com.apple.HIToolbox           0x907ebb17 ReceiveNextEventCommon + 354

                    12  com.apple.HIToolbox           0x907eb99c BlockUntilNextEventMatchingListInMode + 81

                    13  com.apple.AppKit              0x966537dd _DPSNextEvent + 847

                    14  com.apple.AppKit              0x9665301e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156

                    15  com.apple.AppKit              0x966152a7 -[NSApplication run] + 821

                    16  com.filemaker.client.advanced 0x00028602 CMacApp_Main + 418

                    17  com.filemaker.client.advanced 0x0015d643 main + 51

                    18  com.filemaker.client.advanced 0x00003826 start + 54

                     

                    Thread 1:  Dispatch queue: com.apple.libdispatch-manager

                    0   libSystem.B.dylib             0x99085942 kevent + 10

                    1   libSystem.B.dylib             0x9908605c _dispatch_mgr_invoke + 215

                    2   libSystem.B.dylib             0x99085519 _dispatch_queue_invoke + 163

                    3   libSystem.B.dylib             0x990852be _dispatch_worker_thread2 + 240

                    4   libSystem.B.dylib             0x99084d41 _pthread_wqthread + 390

                    5   libSystem.B.dylib             0x99084b86 start_wqthread + 30

                     

                    Thread 2:

                    0   libSystem.B.dylib             0x9908d062 __semwait_signal + 10

                    1   libSystem.B.dylib             0x990b8ee5 nanosleep$UNIX2003 + 188

                    2   ...filemaker.support.framework 0x027aa72c Draco::Thread::Sleep(unsigned long) + 172

                    3   ...filemaker.support.framework 0x027aab2c Draco::TimerCheckThread::Main() + 252

                    4   ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

                    5   ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

                    6   libSystem.B.dylib             0x9908c819 _pthread_start + 345

                    7   libSystem.B.dylib             0x9908c69e thread_start + 34

                     

                    Thread 3:

                    0   libSystem.B.dylib             0x9908d062 __semwait_signal + 10

                    1   libSystem.B.dylib             0x9908cd1e _pthread_cond_wait + 1191

                    2   libSystem.B.dylib             0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

                    3   ...filemaker.support.framework 0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159

                    4   ...filemaker.support.framework 0x027a9e75 Draco::MsgQ::GetMsg() + 69

                    5   ...ilemaker.dbengine.framework 0x02925710 Draco::HBEngine::HBEngineThread::Main() + 128

                    6   ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

                    7   ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

                    8   libSystem.B.dylib             0x9908c819 _pthread_start + 345

                    9   libSystem.B.dylib             0x9908c69e thread_start + 34

                     

                    Thread 4:

                    0   libSystem.B.dylib             0x9908d062 __semwait_signal + 10

                    1   libSystem.B.dylib             0x9908cd1e _pthread_cond_wait + 1191

                    2   libSystem.B.dylib             0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

                    3   ...filemaker.support.framework 0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159

                    4   ...filemaker.support.framework 0x027a9e75 Draco::MsgQ::GetMsg() + 69

                    5   ...ilemaker.dbengine.framework 0x02a26707 Draco::DBEngineThread::Main() + 135

                    6   ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

                    7   ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

                    8   libSystem.B.dylib             0x9908c819 _pthread_start + 345

                    9   libSystem.B.dylib             0x9908c69e thread_start + 34

                     

                    Thread 5:

                    0   libSystem.B.dylib             0x9908d062 __semwait_signal + 10

                    1   libSystem.B.dylib             0x9908cd1e _pthread_cond_wait + 1191

                    2   libSystem.B.dylib             0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

                    3   ...filemaker.support.framework 0x027a925f Draco::Semaphore::P(Draco::Thread*) + 159

                    4   ...filemaker.support.framework 0x027a9e75 Draco::MsgQ::GetMsg() + 69

                    5   ...ilemaker.dbengine.framework 0x02a90118 Draco::DBLockContinueThread::Main() + 648

                    6   ...filemaker.support.framework 0x027a6e4e Draco::Thread::RunThread() + 46

                    7   ...filemaker.support.framework 0x027a8118 Draco::Thread::ThreadUnixProc(void*) + 72

                    8   libSystem.B.dylib             0x9908c819 _pthread_start + 345

                    9   libSystem.B.dylib             0x9908c69e thread_start + 34

                     

                    Thread 6:

                    0   libSystem.B.dylib             0x990849d2 __workq_kernreturn + 10

                    1   libSystem.B.dylib             0x99084f68 _pthread_wqthread + 941

                    2   libSystem.B.dylib             0x99084b86 start_wqthread + 30

                     

                    Thread 7:

                    0   libSystem.B.dylib             0x990849d2 __workq_kernreturn + 10

                    1   libSystem.B.dylib             0x99084f68 _pthread_wqthread + 941

                    2   libSystem.B.dylib             0x99084b86 start_wqthread + 30

                     

                    Thread 8:  Dispatch queue: com.apple.root.default-priority

                    0   libSystem.B.dylib             0x9908d062 __semwait_signal + 10

                    1   libSystem.B.dylib             0x9908cd1e _pthread_cond_wait + 1191

                    2   libSystem.B.dylib             0x9908e9b8 pthread_cond_wait$UNIX2003 + 73

                    3   com.apple.Foundation          0x94d2b884 -[NSCondition wait] + 316

                    4   com.apple.Foundation          0x94d1937d -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 1111

                    5   com.apple.Foundation          0x94d2b9df -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 184

                    6   com.apple.AppKit              0x968c7651 ____NSAppKitFinalizeThreadData_block_invoke_2 + 110

                    7   com.apple.Foundation          0x94d33751 -[NSBlockOperation main] + 273

                    8   com.apple.Foundation          0x94d2b122 -[__NSOperationInternal start] + 808

                    9   com.apple.Foundation          0x94e1bc87 __doStart2 + 89

                    10  libSystem.B.dylib             0x99092fe4 _dispatch_call_block_and_release + 16

                    11  libSystem.B.dylib             0x990852b2 _dispatch_worker_thread2 + 228

                    12  libSystem.B.dylib             0x99084d41 _pthread_wqthread + 390

                    13  libSystem.B.dylib             0x99084b86 start_wqthread + 30

                     

                    Thread 9:

                    0   libSystem.B.dylib             0x990849d2 __workq_kernreturn + 10

                    1   libSystem.B.dylib             0x99084f68 _pthread_wqthread + 941

                    2   libSystem.B.dylib             0x99084b86 start_wqthread + 30

                     

                    Thread 0 crashed with X86 Thread State (32-bit):

                      eax: 0x00000000  ebx: 0x99bebecd  ecx: 0xa0c02ba0  edx: 0xa0c15ec0

                      edi: 0x00000000  esi: 0x00000001  ebp: 0xbfffe088  esp: 0xbfffe070

                       ss: 0x00000023  efl: 0x00210246  eip: 0x99bebf30   cs: 0x0000001b

                       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f

                      cr2: 0x00000006


                    • 7. Re: Filemaker Pro 11 Crashing During Data Entry
                      philmodjunk

                      Did you ever use the disk utility to check the health of your hard drive and other system settings?

                      • 8. Re: Filemaker Pro 11 Crashing During Data Entry
                        gpblvnv

                        I did the "repair disk" from the OS 10.6 disk, and it reported no problems.  Have run disk permissions as well.  All OK.