2 Replies Latest reply on Dec 11, 2009 6:52 AM by user28260

    Filemaker Pro 8.5 Adv 'not responding' on open file

    user28260

      Title

      Filemaker Pro 8.5 Adv 'not responding' on open file

      Post

      Hello,

      Filemaker Pro 8.5 Adv 'not responding' or crashing at 'open file' and at 'insert picture' when trying to insert picture into a container field. It is as if Filemaker Pro cannot access the Explorer. Explorer works fine outside of Filemaker Pro. Problem occurs only on one computer. Tested on another with no problems. Both are XP machines. What could be the problem?

       

      The application resides on 2 computers with one license. Only one application is running at any given time. Could this be a license issue?

      Thank, Dave

        • 1. Re: Filemaker Pro 8.5 Adv 'not responding' on open file
          TSGal

          Dave T:

           

          Thank you for your post.

           

          From the limited information, it is difficult to determine where the problem lies.  However, let's try a few things...

           

          Create a new user account on your computer.  Log into the new user account and launch FileMaker Pro 8.5.  Try to open a file.  If this works, then your original user account may be damaged.  If you still get the unresponsiveness or crash, then uninstall and reinstall FileMaker Pro 8.5 and try again.  If this still doesn't work, then run "msconfig" and stop all non-Microsoft services.  Launch FileMaker Pro 8.5 again and try again.  If this still doesn't work, then there is something in the system that is conflicting with FileMaker Pro 8.5 and you'll need to do some further sleuthing.

           

          TSGal

          FileMaker, Inc. 

          • 2. Re: Filemaker Pro 8.5 Adv 'not responding' on open file
            user28260
               TSGAl - Thank you for your reply. Your suggestion was right on. There was a problem in the computer itself. Updated to Service pack 3, ran some diagnostics and FMP ran fine from there on. - Dave T.