2 Replies Latest reply on Nov 28, 2008 3:51 AM by KevinSmith

    FileMaker Pro cannot start up

    Eva_1

      Title

      FileMaker Pro cannot start up

      Post

      Dear Sir,

      My FileMaker Pro 8.5 cannot start up when I restart my computer. I tried to reinstall FileMaker Pro 8.5, but it still doesn't work. I tried to install FileMaker Pro 9 in my computer, but get the same result. FileMaker Pro 9 cannot start up, too. I haven't changed any settings of my computer of FileMaker.

      Here is my computer system info:

      IBM Thinkpad T43:

      System: Microsoft Windows XP Professional Version 2002  Service Pack 3

      Processor: 1.60 GHz

      RAM:  1.00 GB

      Physical Address Extension 

       

      Please help to find out the reason. Thanks very much!

       

        • 1. Re: FileMaker Pro cannot start up
          Eva_1
            

          I don't know how to upload the error report. So I can only separate the whole info into some parts.

           

          <?xml version="1.0" encoding="UTF-16"?>

          <DATABASE>

          <EXE NAME="FileMaker Pro.exe" FILTER="GRABMI_FILTER_PRIVACY">

              <MATCHING_FILE NAME="DBConverter.dll" SIZE="307200" CHECKSUM="0xB07A8799" BIN_FILE_VERSION="8.5.1.378" BIN_PRODUCT_VERSION="8.5.1.1" PRODUCT_VERSION="8.5" FILE_DESCRIPTION="FileMaker Converter Classes" COMPANY_NAME="FileMaker, Inc." PRODUCT_NAME="FileMaker" FILE_VERSION="8.5v1" ORIGINAL_FILENAME="DBConverter.dll" INTERNAL_NAME="FileMaker Converter Classes" LEGAL_COPYRIGHT="(c) FileMaker, Inc. 1998-2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.5.1.378" UPTO_BIN_PRODUCT_VERSION="8.5.1.1" LINK_DATE="06/21/2006 05:18:05" UPTO_LINK_DATE="06/21/2006 05:18:05" VER_LANGUAGE="Language Neutral [0x0]" />

              <MATCHING_FILE NAME="DBEngine.dll" SIZE="2314240" CHECKSUM="0xE054A0B5" BIN_FILE_VERSION="8.5.1.378" BIN_PRODUCT_VERSION="8.5.1.1" PRODUCT_VERSION="8.5" FILE_DESCRIPTION="FileMaker Database Engine Classes" COMPANY_NAME="FileMaker, Inc." PRODUCT_NAME="FileMaker" FILE_VERSION="8.5v1" ORIGINAL_FILENAME="DBEngine.dll" INTERNAL_NAME="FileMaker Database Engine Classes" LEGAL_COPYRIGHT="(c) FileMaker, Inc. 1998-2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.5.1.378" UPTO_BIN_PRODUCT_VERSION="8.5.1.1" LINK_DATE="06/21/2006 05:05:59" UPTO_LINK_DATE="06/21/2006 05:05:59" VER_LANGUAGE="Language Neutral [0x0]" />

              <MATCHING_FILE NAME="DL61ACE.dll" SIZE="569344" CHECKSUM="0xA4F98BEA" BIN_FILE_VERSION="6.1.1.9" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Color Library for Adobe(tm) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.9" ORIGINAL_FILENAME="libDL61ACE.so" INTERNAL_NAME="DL61ACE" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.9" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:41:50" UPTO_LINK_DATE="01/17/2006 15:41:50" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61AGM.dll" SIZE="1503232" CHECKSUM="0xC938194B" BIN_FILE_VERSION="6.1.1.9" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Rasterization Library for Adobe(r) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.9" ORIGINAL_FILENAME="libDL61AGM.so" INTERNAL_NAME="DL61AGM" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.9" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:45:10" UPTO_LINK_DATE="01/17/2006 15:45:10" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61ARE.dll" SIZE="184320" CHECKSUM="0x52856328" BIN_FILE_VERSION="6.1.1.7" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Adobe Raster Express Library for Adobe(tm) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.7" ORIGINAL_FILENAME="libDL61ARE.so" INTERNAL_NAME="DL61ARE" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.7" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:09:34" UPTO_LINK_DATE="01/17/2006 15:09:34" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61BIB.dll" SIZE="139264" CHECKSUM="0x404409BF" BIN_FILE_VERSION="6.1.1.8" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Helper Library Interface for Adobe(r) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.8" ORIGINAL_FILENAME="libDL61BIB.so" INTERNAL_NAME="DL61BIB" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.8" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:39:21" UPTO_LINK_DATE="01/17/2006 15:39:21" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61BIBUtils.dll" SIZE="208896" CHECKSUM="0x64298F44" BIN_FILE_VERSION="6.1.1.7" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Helper Library Interface for Adobe(r) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.7" ORIGINAL_FILENAME="libDL61BIBUtils.so" INTERNAL_NAME="DL61BIBUtils" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.7" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:07:03" UPTO_LINK_DATE="01/17/2006 15:07:03" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61CoolType.dll" SIZE="1802240" CHECKSUM="0x3E9978B9" BIN_FILE_VERSION="6.1.1.14" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Font Handling Component for Adobe(r) PDF Library." COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.14" ORIGINAL_FILENAME="libDL6CoolType.so" INTERNAL_NAME="DL61CoolType" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.14" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:56:07" UPTO_LINK_DATE="01/17/2006 15:56:07" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61JP2K.dll" SIZE="462848" CHECKSUM="0x6949AB5B" BIN_FILE_VERSION="6.1.1.8" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="JPEG 2000 library for Adobe® PDF Library" COMPANY_NAME="Datalogics™, Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.8" ORIGINAL_FILENAME="DL61JP2Klib.dll" INTERNAL_NAME="DL61JP2Klib" LEGAL_COPYRIGHT="© 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.8" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:10:36" UPTO_LINK_DATE="01/17/2006 15:10:36" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61PDFL.dll" SIZE="3780608" CHECKSUM="0xF85B3942" BIN_FILE_VERSION="6.1.1.31" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="Core Adobe(r) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.31" ORIGINAL_FILENAME="libDL61pdfl.sl" INTERNAL_NAME="DL61PDFL" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.31" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:59:42" UPTO_LINK_DATE="01/17/2006 15:59:42" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DL61XMP.dll" SIZE="602112" CHECKSUM="0xA1216597" BIN_FILE_VERSION="6.1.1.8" BIN_PRODUCT_VERSION="6.1.0.0" PRODUCT_VERSION="6.1.1" FILE_DESCRIPTION="XMP Library for Adobe(tm) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL v6.1.1Plus" FILE_VERSION="6.1.1.8" ORIGINAL_FILENAME="libDL61XMP.so" INTERNAL_NAME="DL61XMP" LEGAL_COPYRIGHT="(c) 1997-2004,  Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.1.1.8" UPTO_BIN_PRODUCT_VERSION="6.1.0.0" LINK_DATE="01/17/2006 15:57:32" UPTO_LINK_DATE="01/17/2006 15:57:32" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="Dli_dll.dll" SIZE="716800" CHECKSUM="0x7A1205C8" BIN_FILE_VERSION="3.0.54.1" BIN_PRODUCT_VERSION="7.0.0.0" PRODUCT_VERSION="7.0.0" FILE_DESCRIPTION="Datalogics Interface for Adobe(r) PDF Library" COMPANY_NAME="Datalogics(tm), Inc." PRODUCT_NAME="APDFL 7.0 Plus" FILE_VERSION="3.0.54" ORIGINAL_FILENAME="libDLI" INTERNAL_NAME="DLI" LEGAL_COPYRIGHT="(c) 1998-2006,  Datalogics Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="3.0.54.1" UPTO_BIN_PRODUCT_VERSION="7.0.0.0" LINK_DATE="02/28/2006 21:23:07" UPTO_LINK_DATE="02/28/2006 21:23:07" VER_LANGUAGE="English (United States) [0x409]" />

              <MATCHING_FILE NAME="DOMSupport.dll" SIZE="42496" CHECKSUM="0x9DF7947D" BIN_FILE_VERSION="1.3.0.0" BIN_PRODUCT_VERSION="8.0.0.0" PRODUCT_VERSION="8.0.0" FILE_DESCRIPTION="Shared Library for Xalan-C Version 1.3.0" COMPANY_NAME="Apache Software Foundation" PRODUCT_NAME="FileMaker Pro" FILE_VERSION="1.3.0" LEGAL_COPYRIGHT="Copyright © Apache Software Foundation 2000 subject to licensing terms" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.3.0.0" UPTO_BIN_PRODUCT_VERSION="8.0.0.0" LINK_DATE="02/10/2006 03:16:54" UPTO_LINK_DATE="02/10/2006 03:16:54" VER_LANGUAGE="Language Neutral [0x0]" />

              <MATCHING_FILE NAME="FileMaker Pro.exe" SIZE="5005312" CHECKSUM="0x961D05E9" BIN_FILE_VERSION="8.5.1.378" BIN_PRODUCT_VERSION="8.5.1.378" PRODUCT_VERSION="8.5" FILE_DESCRIPTION="FileMaker Pro" COMPANY_NAME="FileMaker, Inc." PRODUCT_NAME="FileMaker" FILE_VERSION="8.5v1 (06-20-2006)" ORIGINAL_FILENAME="FMPRO.EXE" INTERNAL_NAME="FileMaker Pro" LEGAL_COPYRIGHT="(c) FileMaker, Inc. 1984-2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.5.1.378" UPTO_BIN_PRODUCT_VERSION="8.5.1.378" LINK_DATE="06/21/2006 05:00:40" UPTO_LINK_DATE="06/21/2006 05:00:40" VER_LANGUAGE="Language Neutral [0x0]" />

              <MATCHING_FILE NAME="FML10.dll" SIZE="102400" CHECKSUM="0xE91066D0" BIN_FILE_VERSION="8.5.1.378" BIN_PRODUCT_VERSION="8.5.1.378" PRODUCT_VERSION="8.5" FILE_DESCRIPTION="FML10 Module" COMPANY_NAME="FileMaker, Inc." PRODUCT_NAME="FileMaker" FILE_VERSION="8.5v1" ORIGINAL_FILENAME="FML10.DLL" INTERNAL_NAME="FML10" LEGAL_COPYRIGHT="Copyright (C) FileMaker, Inc. 1998-2006" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="8.5.1.378" UPTO_BIN_PRODUCT_VERSION="8.5.1.378" LINK_DATE="06/21/2006 04:53:32" UPTO_LINK_DATE="06/21/2006 04:53:32" VER_LANGUAGE="Language Neutral [0x0]" /> 

          • 2. Re: FileMaker Pro cannot start up
            KevinSmith
              

            Hi Eva

             

            Can you tell us a bit more about the symptoms. What happens after you click the FileMaker icon. Does nothing happen, or do you get a message, or an error report?

             

            How about trying to unintall first. This is done by going to "settings" section, then "control panel" section and then "add/remove program"

             

            Good luck

            Kevin