Enter find mode, set the account name and the first criterion. Use new Record/Request to create a new find request. Set the account name again but also set the 2nd criterion. Then perform your find to get your OR results.
Extend Found set can also be used to produce OR results.
This is what Ive got...
Show All Records is unnecessary in your script. It has no effect on the results it produces.
But it should work as long as there is one record in your table that matches the criteria you have specified. There are ways to use Set Error Capture to keep a "no records found" result from interrupting your script.
Does it work?
Ok, I've removed the show all records.
It seems to be showing all 'unquoted', but ignoring the 'follow-up'
Strange, anything else i could be missing?
Try using Quote ( "Follow-Up Now!" )
the ! is a special purpose find operator and quoting the text makes sure that it is treated as a character instead of an operator.