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finding changes existing record

Question asked by RMckeown on Dec 8, 2011
Latest reply on Dec 11, 2011 by RMckeown


finding changes existing record


A user wants to seach by surname field. They click in the field, overwrite the existing entry with "Smith" and press the find button.

That clears the record, so they enter "Smith" again and perform the search successfuly. However, they do not realise when they overwrote the surname in the first instance, it changed the record. Now a record has the wrong surname.

I realise this is user error, but easily done. Is there a work around?