3 Replies Latest reply on Aug 2, 2013 12:59 PM by philmodjunk

    FM crash when inserting PDF on some computers.



      FM crash when inserting PDF on some computers.



           I´ve seen many posts on save as PDF issue.

           I have a crash when I insert a PDF into a container, but only on some computers.

           I have updated FM and acrobat reader but the issue remains.

           Any ideas?

        • 1. Re: FM crash when inserting PDF on some computers.

               Figuring out why FileMaker is crashing can require some sleuthing to rule out possible issues.

               Basic diagnostic tests to perform when you get frequent crashes or “hangs”:

               Does the crash only occur with a specific file?
               Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

               To check for possible problems on a specific computer, you may want to run a utility to check out the hard drive and also to check out the user accounts on that computer for possible problems.

               To rule out some other issues with your specific computer on Windows systems,

               Select Run from the start menu and type in:


               Then, under the Services tab, you can stop all non-Microsoft services. If this solves the issue, then you need to look at what services you stopped and see which is one is the culprit.

               What is reported when you recover the file?
               The file could be damaged. Not only can file damage cause crashes, but the crashes (or forced quits after a "hang") can damage your file. You may need to test a recovered copy to see if it works without crashing.

               Things to keep in mind about Recover:

          1.           Recover does not detect all problems
          3.           Recover doesn't always fix all problems correctly
          5.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.


               And if you feel that this is a possible software bug, please post a report in the Report An Issue. You can include a link to this thread to save typing.

          • 2. Re: FM crash when inserting PDF on some computers.


                 Ok, I done some troubleshooting.

                 The problem occur when inserting a PDF into a container or when open a record with a PDF already inserted.

                 On some computer I can open all records, no issues what so ever. On some computers I can not open the records. On the problem computers I can create a record and insert a PDF but I can not edit it. Nothing happen.

                 Turning of all non MS services did not work.

                 It works on both XP and Win 7 but the problem computers are running win7

                 See attatched pictures




            • 3. Re: FM crash when inserting PDF on some computers.

                   From the error message shown, I'd take a look at the exact version of Adobe Acrobat (or Acrobat Reader) installed on the problem machines and compare that info with the version installed on the machines where this works.