1 Reply Latest reply on Mar 8, 2013 10:12 AM by philmodjunk

    FM Pro 12 crashes when trying to print!

    TechOps

      Title

      FM Pro 12 crashes when trying to print!

      Post

           Hey All,

           We've recently installed FM12 and are having issues where the program will fully crash when trying to print.  We'd really appreciate any help.  Here's the details:

             
      1.           Clients using OSX 10.8.2
      2.      
      3.           Pro version 12.0v3
      4.      
      5.           Server version 12.0.3.327
      6.      
      7.           Checked for updates on both server and client, none available for either FM or OSX
      8.      
      9.           When opening the db we use the Open Remote button, the source db is on the local LAN, no vlans or any stuff like that.
      10.      
      11.           Sometimes we'll get one good print job, then get the crash after try 2, 3, 4, etc.
      12.      
      13.           Works fine on a 10.7.5 machine
      14.      
      15.           Works fine from the server running FM Server.  We installed FM Pro on this server, it's 10.8.2 strangely enough, and go to print, no issue.

           The exact workflow is: Open FM Pro, Open Remote, choose any of 8 db files, File --> Print, choose any of 3 printers, Print button --> crash!

           Please help!  thanks

        • 1. Re: FM Pro 12 crashes when trying to print!
          philmodjunk
               

                    Works fine from the server running FM Server.  We installed FM Pro on this server, it's 10.8.2

               Given that you have one computer with the same OS version that can print successfully to the same printers from the same file, I'd take a closer look at the client computer(s) where you are getting a crash.

               Things you can try:

               Make sure that the same versions of your printer drivers are installed on the problem machines as is installed on the computer where you can print without crashing.

               Trash FileMaker Preferences on the problem machine(s) and see if that helps.

               Use a utility to check user account permissions and hard drive over for any issues.

               Test from the problem computer(s) using a test file with just a bit of text in one font. If you get a crash, try changing the font. Sometimes a problem font suitcase can be the culprit, but this is a real long shot as font problems on Mac OS systems are usually much more obvious than only crashing during printing.