AnsweredAssumed Answered

FM Pro 12 crashes when trying to print!

Question asked by TechOps on Mar 8, 2013
Latest reply on Mar 8, 2013 by philmodjunk

Title

FM Pro 12 crashes when trying to print!

Post

     Hey All,

     We've recently installed FM12 and are having issues where the program will fully crash when trying to print.  We'd really appreciate any help.  Here's the details:

         
  1.           Clients using OSX 10.8.2
  2.      
  3.           Pro version 12.0v3
  4.      
  5.           Server version 12.0.3.327
  6.      
  7.           Checked for updates on both server and client, none available for either FM or OSX
  8.      
  9.           When opening the db we use the Open Remote button, the source db is on the local LAN, no vlans or any stuff like that.
  10.      
  11.           Sometimes we'll get one good print job, then get the crash after try 2, 3, 4, etc.
  12.      
  13.           Works fine on a 10.7.5 machine
  14.      
  15.           Works fine from the server running FM Server.  We installed FM Pro on this server, it's 10.8.2 strangely enough, and go to print, no issue.

     The exact workflow is: Open FM Pro, Open Remote, choose any of 8 db files, File --> Print, choose any of 3 printers, Print button --> crash!

     Please help!  thanks

Outcomes