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FM10 - Send Email via SMTP - Emails don't send the first few times, but finally are sent?

Question asked by beju0506 on Aug 31, 2009
Latest reply on Sep 3, 2009 by beju0506

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FM10 - Send Email via SMTP - Emails don't send the first few times, but finally are sent?

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Hello everyone,

 

We suddenly developed some email issues in the past couple of weeks with the Send Mail via SMTP script step. Scripts that worked before now return a "Email could not be send successfully" message. We talked to the email people at our university and they said that they had made some server changes but nothing that should have changed our setup. We had the email admin track emails sent, etc and he said that FM was hanging when sending the emails the first few times then would go ahead and send eventually (usually 2-3 tries before a successful send). We ended up tracking the packets via a packet sniffer and it appears that FM gets the initial connection packet from the SMTP server then immediately sends a "QUIT" packet back. This process will occur several times until finally FM will respond with a "Helo [computername]" and then everything proceeds successfully from there...

We're puzzled about this... why does this happen? And also, why would it work fine for a long time then suddenly stop working?

 

Thanks!

 

-Justin 

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