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FM11 crashes upon Import...

Question asked by GeoffreyMartin on Aug 1, 2013
Latest reply on Aug 15, 2013 by philmodjunk


FM11 crashes upon Import...


     I'm running FM11 Pro Advanced on a Windows Server and sharing over the network.  Everything has been peachy keen and humming along.  Then one user (only one on at a time) started to complain that she was having trouble importing from an excel document.  She claimed that some rows were not coming in correctly.  Yesterday another user said that he had an error and FM quit upon trying to import.  We restarted FM and it worked fine.  Then today the same thing.  This time, we restarted FM, no change, then restarted the server, no change.  I've run a recovery on the file and parsed the file down by creating separate annual files to see if the size was a factor.  Here's the error I'm getting:

     Problem signature:
       Problem Event Name: APPCRASH
       Application Name: FileMaker Pro Advanced.exe
       Application Version:
       Application Timestamp: 4d3f6749
       Fault Module Name: FMEngine.dll
       Fault Module Version:
       Fault Module Timestamp: 4d3f6223
       Exception Code: c0000005
       Exception Offset: 000f3966
       OS Version: 6.1.7601.
       Locale ID: 1033
       Additional Information 1: 0a9e
       Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
       Additional Information 3: 0a9e
       Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
     Initally it happened when we went into the import window, and made any selection, now it happens if you select import.
     Any ideas??