3 Replies Latest reply on Aug 15, 2013 8:40 AM by philmodjunk

    FM11 crashes upon Import...



      FM11 crashes upon Import...


           I'm running FM11 Pro Advanced on a Windows Server and sharing over the network.  Everything has been peachy keen and humming along.  Then one user (only one on at a time) started to complain that she was having trouble importing from an excel document.  She claimed that some rows were not coming in correctly.  Yesterday another user said that he had an error and FM quit upon trying to import.  We restarted FM and it worked fine.  Then today the same thing.  This time, we restarted FM, no change, then restarted the server, no change.  I've run a recovery on the file and parsed the file down by creating separate annual files to see if the size was a factor.  Here's the error I'm getting:

           Problem signature:
             Problem Event Name: APPCRASH
             Application Name: FileMaker Pro Advanced.exe
             Application Version:
             Application Timestamp: 4d3f6749
             Fault Module Name: FMEngine.dll
             Fault Module Version:
             Fault Module Timestamp: 4d3f6223
             Exception Code: c0000005
             Exception Offset: 000f3966
             OS Version: 6.1.7601.
             Locale ID: 1033
             Additional Information 1: 0a9e
             Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
             Additional Information 3: 0a9e
             Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
           Initally it happened when we went into the import window, and made any selection, now it happens if you select import.
           Any ideas??