1 Reply Latest reply on Oct 23, 2012 10:23 AM by philmodjunk

    FM12 Crashes When Printing

    ArthurJohnson

      Title

      FM12 Crashes When Printing

      Post

            

           Hey guys, first time posting on the forum. I've tried searching for a similar question but have yet to succeed.

            

           Here is my issue:

            

           Recently, FM12 has started to crash whenever trying to print. It only seems to do it from some reports, and it's running on Windows XP. Usually the printing dialogue box appears (attachment), and then freezes. Occasionally, the job will print after I've "end tasked" the program. This happens on 1 page print jobs as well.

            

           The printer is a networked printer with a Post Script driver.

            

           Any help is much appreciated.

            

           Thank you!

      fm12.GIF

        • 1. Re: FM12 Crashes When Printing
          philmodjunk

               Figuring out why FileMaker is crashing can require some sleuthing to rule out possible issues.

               Basic diagnostic tests to perform when you get frequent crashes or “Hangs”:

               Does the crash only occur with a specific file?
               Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

               To check for possible problems on a specific computer, you may want to run a utility to check out the hard drive and also to check out the user accounts on that computer for possible problems.

               To rule out some other issues with your specific computer on Windows systems,

               Select Run from the start menu and type in:

               msconfig

               Then, under the Services tab, you can stop all non-Microsoft services. If this solves the issue, then you need to look at what services you stopped and see which is one is the culprit.

               What is reported when you recover the file?
               The file might be damaged. Not only can file damage cause crashes, but the crashes (or forced quits after a "hang") can damage your file. You may need to test a recovered copy to see if it works without crashing.

               Things to keep in mind about Recover:

                 
          1.           Recover does not detect all problems
          2.      
          3.           Recover doesn't always fix all problems correctly
          4.      
          5.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.


               Does it always crash when you are doing the same thing with your file?
               That may point to a specific layout, script, operation that interacts with your Operating system or other applications...