3 Replies Latest reply on Oct 29, 2013 9:15 AM by philmodjunk

    FMP12 Crashes when tempting to view PDF in container



      FMP12 Crashes when tempting to view PDF in container


           Our solution contains PDF attachments in a layout that calls upon the acrobat PDF viewer. Recently we created a new layout that enabled us to expand the size of the PDF so as to more easily read the PDF within the view window. This has now caused the program to crash every single time when attempting to view a PDF... This is the top half of the crash report... Can you help me diagnose this problem?


           Process:         FileMaker Pro [734]
           Path:            /Applications/FileMaker Pro 12 Advanced/FileMaker Pro Advanced.app/Contents/MacOS/FileMaker Pro
           Identifier:      com.filemaker.client.advanced12
           Version:         12.0.5 (12.0.5)
           Code Type:       X86 (Native)
           Parent Process:  launchd [177]
           Responsible:     FileMaker Pro [734]
           User ID:         501
           Date/Time:       2013-10-29 09:48:45.269 -0400
           OS Version:      Mac OS X 10.9 (13A603)
           Report Version:  11
           Anonymous UUID:  90CEAECA-5C39-BCF7-DD11-FBD2CE49C90E
           Crashed Thread:  0  Dispatch queue: com.apple.main-thread
           Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
           Exception Codes: KERN_INVALID_ADDRESS at 0x0000000014fa5000
           VM Regions Near 0x14fa5000:
               __LINKEDIT             0000000014f2a000-0000000014f30000 [   24K] r--/rwx SM=COW  /Library/Internet Plug-Ins/AdobePDFViewer.plugin/Contents/MacOS/AdobePDFViewer
               __TEXT                 0000000014fc0000-0000000014fe7000 [  156K] r-x/rwx SM=COW  /Applications/Adobe Reader.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils

        • 1. Re: FMP12 Crashes when tempting to view PDF in container

               Figuring out why FileMaker is crashing can require some sleuthing to rule out possible issues.

               Basic diagnostic tests to perform when you get frequent crashes or “hangs”:

               Does the crash only occur with a specific file?
               Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

               To check for possible problems on a specific computer, you may want to run a utility to check out the hard drive and also to check out the user accounts on that computer for possible problems.

               What is reported when you recover the file?
               The file could be damaged. Not only can file damage cause crashes, but the crashes (or forced quits after a "hang") can damage your file. You may need to test a recovered copy to see if it works without crashing.

               Things to keep in mind about Recover:

          1.           Recover does not detect all problems
          3.           Recover doesn't always fix all problems correctly
          5.           Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

               Does it always crash when you are doing the same thing with your file?
               That may point to a specific layout, script, operation that interacts with your Operating system or other applications. Since this is the case here, you might try creating a brand new layout--don't copy and paste anything from the problem layout--and see if the new layout functions without crashing.

          • 2. Re: FMP12 Crashes when tempting to view PDF in container

                 Thank you for your thorough response. The problem seems to be specific to one machine and one particular event, viewing PDFs in one particular layout. I will delete that layout and start again and hope that will correct this issue but from a paint of view of wanting to better understand how this particular program interacts I would still like to better understand why FMP acts this particular way...

            • 3. Re: FMP12 Crashes when tempting to view PDF in container

                   "one particular machine" suggests that you may have an issue with the application that is used with FileMaker to make the PDF display in the container field. The crash log refers to adobe reader instead of Preview so it could be that your other machines have Preview set as the default application for PDF's where this one has Adobe Reader.

                   (I don't own a Mac system, so my reference to "preview" is based on the mention that this is a built in App used to display PDF's on Mac systems. Hopefully, I'm not in error in that reference.)