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FMPro 13 Crashes on XPAL.dll Error

Question asked by Millennium on Jul 31, 2014
Latest reply on Nov 14, 2014 by AviK


FMPro 13 Crashes on XPAL.dll Error


     We have FMPro 13 installed on a Windows 8 Pro PC with 8GB of RAM and 800GB free disk.  It is running a looping script which simply imports data every 3 minutes.  With seeming randomness FMPro crashes leaving no signs of having been running (no error message, no recent files listed, etc.).  This can happen after an hour or three days and every time in complete randomness.  This computer does nothing else including all automatic updates and downloads being turned off.  The event log shows the following error information:

     Faulting application name: FileMaker Pro.exe, version:, time stamp: 0x53502a0d
     Faulting module name: XPAL.dll, version:, time stamp: 0x535028ac
     Exception code: 0xc0000005
     Fault offset: 0x00041c2d
     Faulting process id: 0x450
     Faulting application start time: 0x01cfaa616efe5fa5
     Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13\FileMaker Pro.exe
     Faulting module path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13\XPAL.dll
     Report Id: 2c0fb0e5-1721-11e4-be73-00188b3254b1
     Faulting package full name: 
     Faulting package-relative application ID: