I have confirmed this. Everything prints but the text itself.
However, I don't really see this is a filemaker bug. It might be. You might want to report this to google using their form located at this link:
Thanks, at least I know its not me!
I did check the Google Docs help forum but found little in the way of help.
If I get anywhere with this I will update the thread.
I am suprised this wasn't raised before as its a fairly serious issue for business sending invoices/quotes etc to gmail accounts.
I know you can work around it by exporting but still....
I have seen this error in other programs, not only filemaker. For example when acrobat 9 came out, OSX Finder wouldn't display the PDFs right in Preview.
Donkey and deltatango:
Thank you for your posts.
When saving records as PDF, there have been reports that the PDF files do not display properly in Gmail, Blackberry and Motorola Q phones. This only occurs with FileMaker Pro 10. If you instead print to a PDF file, it will then display properly, as this is controlled by the OS; not FileMaker Pro.
Our Development and Software Quality Assurance (Testing) departments are aware of this issue.
Thanks for the response, much appreciated.
My problem currently is that of course the PDFs are auto created & attached using the the builtin filemaker functions. I will workaround for now.
Any idea of when a fix will be forthcomming?
I have the same problem as Donkey. My client's database is generating proposals & invoices as PDF attachments, which are passed to Apple Mail along with an email address and subject line from the database.
I don't want to tell my client to set aside this automation and go back to Print to PDF.
Has anyone determined whether this is a FileMaker bug or a Google Docs bug?
There are two threads in the Google Docs Help forum relating to blank PDFs:
* Attached PDF in gmail opens blank! (white text) (10/29/09)
I just added a reply to the latter pointing to the thread in this forum.
I originally set my emailing script to generating its PDF with Acrobat 5 compatibility, figuring that increased the likelihood the recipient's PDF viewer could handle the file.
I temporarily adjusted the script to use Acrobat 6 compatibility (the only other choice in FileMaker 10). Google Docs isn't any happier with that FileMaker PDF file. Sigh.
I wonder if it's because it's not saving the font with the PDF file.
Can you try changed the field's fonts to something like Times new roman on the layouts and see if the text now appears?
I could understanding non-standard fonts being a problem. In my case, all text is Verdana. And Google Docs won't show the text when I upload a FileMaker-generated PDF and view it on my Mac.
A Mac Gems email arrived this morning recommending ShrinkIt, a freeware utility that compresses PDF files. On a hunch, I processed a FileMaker PDF file with ShrinkIt and uploaded it to Google Docs, which displays the full content.
Then I opened the original FileMaker PDF and ShrinkIt's PDF in BBEdit to see if I could compare the contents of the two files. An actual comparison is not possible because the files are mostly binary gibberish and don't look anything alike. But the first line of each file reveals an interesting difference:
Manual processing of each generated PDF through ShrinkIt isn't really a solution to the standoff between FileMaker and Google Docs. I'm posting this in both the FileMaker and Google Docs forums with the hope it may help achieve a real solution.
Thank you for your comments.
This is definitely not a font issue. The problem has been narrowed down to a third-party driver licensed by FileMaker Pro, and we are working with them to get it resolved.
Until this is changed, use the Print command to save to a PDF file.
I have the same problem with GMail.
I send pdf attachment generated by FM10 script through printing and attaching to the email.
The problem arises if you are using GMail through the web browser. It doesn't display the attachment correctly, and more than that it shows that attachment is 400K (it suppose to be 700K). Hotmail and other users don't have the problem viewing it, downloading or printing out. Only GMail users are missing out...
However, if you were to download the attachment using "Entourage", no problem there... It fully being downloaded, all 700K and no errors while openning the document.
Just wondering what can I do, besides asking for different email address while sending the attachments?
>> I have the same problem with GMail.
Gmail uses its Google Docs technology to display attachments. During my investigation, I found it more convenient to use Google Docs directly instead of emailing a message to my Gmail account.
Fast forward to FMP13.
PDF files created will not be displayed by Google users using their Preview ability. They have to downloaded to the computer then opened up in Acrobat or Preview.