I think you'll need to contact tech support on this one. It's their policy not to charge for support for installation issues.
Before you do that, the obvious thing to check is to make sure that each install of FileMaker uses either a volume license key or individual license keys.
Normally, one does not acquire a voume license for FileMaker Pro advanced as you normally only need that version for machines where a user will be doing database development. You'd install the less expensive FileMaker Pro version on the other users as FMP Advanced confers no advantages for people that will simply open and use the database.
Errors of this type can be hard to track down. Couple of suggestion...Have you tried to recover the file to check for file corruption? I would also try using a backup copy of the program incase there is file corruption and the recover does not find any errors. Do you have this problem with a different databases on the same client system? If so then the issue is probably not file corruption.
I did conact support and they are unable to provide any assistance with this issue. They are telling me that its an issue with the OS. I did check the licenses we have and we purchased 50 and have only used about 10 or so that shouldn’t be an issue.
I am in the process of re-downloading the software to see if that’s what happened. It was download by one of the engineers here and but on a network share for access. I pulled both Pro and Advanced from the share on to my local machine, then transferred to a thumb stick so I could install on a VM machine. I unpacked the software and ran the setup with no issues. The strange part is for the other users the software installs perfect, you can open it up play with settings, add remote hosts but as soon as you try to create even a database to just test or try and open an existing database that’s when I get the issue
I have sent a Private Message to TSGal asking her to take a look at this thread...
Thank you for your posts.
I have FileMaker Pro 12.0v3 running on a Windows XP SP3 machine, so I know it is compatible.
Try a fresh install of FileMaker Pro. That is, remove the FileMaker Pro 12 folder and reinstall FileMaker Pro 12. A new FileMaker Pro 12 folder will be created with all new files (that is, no updating of older files). Once the install has completed, then launch FileMaker Pro 12.
If you still run into errors, make sure no other applications are running and try again.
Any other information you can provide about the machines that are not running may be helpful in narrowing down the possible cause(s).
TSGal, please note that the OP has already tried re-installing with no success.
To rule out some other issues with your specific computer on Windows systems,
Select Run from the start menu and type in:
Then, under the Services tab, you can stop all non-Microsoft services. If this solves the issue, then you need to look at what services you stopped and see which is one is the culprit.
Thanks TSGal. I have tried what you have recommended multiple times on multiple machines. I will try again and disable any programs that get in the way. I did read that sometimes AV programs can be an issue. We do have McAfee installed on this machines that I did disable but ill try again.
As for the machines go, They are Dell Optiplex 760's running Windows XP Pro SP3, all patched up. They are on a domain and users log into the computers using their domain credentials. All of these user do have admin right to add/remove programs as well. I'll give it another shot and let you know.
Thanks for your help
I'll give that a go and report back.
So i tried doing a fresh install again and got a new error. I have attached it