Why do you think the paper jam is caused by FileMaker?
Multi-copy pages are sensitive to humidity, and the printer is sensitive to paper quality. Are all the tractor feed holes perfect? Is the perforation separation (tear off) even and not bent as it goes thru the printer? Everything properly aligned, etc.?
Are you sure the paper fits the specs of the printer for size, thickness & weight?Try a high or lower number for paper thickness setting
Are you using the push tractor or the pull tractor? I always use pull with no problem
I am using the auto feed. Thickness of paper is plain sheet. and I am using a found set to find a page and specify it to 1 If I'm using the Microsoft excel the print goes fine. but when FM13 it wont print.