Thank you for your post.
I would make sure that the account in question is set to "Full Access".
If you can't figure it out, try using the account locally. Could it be that a layout was set for limited access or View only? If you are still unable to determine the cause, let me know, and I'll make arrangements to look at your file.
I have looked and the account is set up as full access. In fact all of the different accounts- there is 1 -full access, 2- created and edit info only accounts, and 1- read only account. All of the accounts work properly when I am logged into the network (boss). All of those accounts become a read only when staff are logged into the network (staff)- even at my computer.
How do I check to see if the layout was set for limited access?
Thanks for your help.
Are you saying that everyone is accessing the file using the same "full access" account?
If it is just one layout, then look at the privilege set. That is, select the privilege set and click the "Edit..." button. Make sure your "Layouts" option is set for "All modifiable". If set for "Custom privileges...", then see if any are set for "No access".
I've checked my different accounts, I have one full access account, 2 dataentry accounts and one read only account. I have checked all the priviledges and they are all correct. I just logged into each seperate account and they worked as they were suppose to. The problem is when my staff go to log into them. The way our network is set up at work there are two seperate accounts Boss and Staff. All of the filemaker log ins work when you are logged into the network account Boss. As soon as you switch users and log into the network with the Staff account- all of the filemaker accounts become read only including the full access account. This means when staff need to use FM I need to log the computer into my account Boss even on days that I am not in at the office.
Let's start fresh.
1. Pull down the File menu and select "Sharing -> FileMaker Network..."
2. Make sure Network Sharing is turned on.
3. In the bottom left corner, highlight the database, and in the bottom right corner, set Network access to "All Users".
4. Click OK.
5. Go to another machine, launch FileMaker Pro, pull down the File menu and select "Open Remote...", and open the file using the full access password.
Are you now able to make changes?
6. If so, close the file and open remotely again. This time using the staff password. Are you able to make changes? If not, then it is definitely an access issue.
A. Notice which layout it is.
B. Notice which records on the layout have a problem.
C. In the user account, make sure the Layout access is accessible for that particular layout.
D. Make sure the record access is accessible for the field(s) you want to access.
Let me know if you are still running into difficulty.