AnsweredAssumed Answered

How can I fix this?

Question asked by Kirk_1 on Jun 30, 2014
Latest reply on Jun 30, 2014 by philmodjunk


How can I fix this?


     i created a customer layout. I use the same table for sales and customer service folks to enter a new customer.

     I have a required filed for the phone number.

     In the sales customer entry, when they go into the layout, to make it secure so they can only see their information, i take their id with me, create a new record, set their id into the sales id field.

     If they do not enter the phone number, the File Maker pop up from the required field appears. Its asking if i want to revert or enter the phone. There are 3 options. Revert, Yes, No. 

     If i say yes it goes back to the layout and they can enter the phone, but it removes the sales ID #.

     What can i do so it does not remove the sales ID #?