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How do you reinstall Filemaker 12?

Question asked by amck246 on Mar 16, 2013
Latest reply on Mar 16, 2013 by philmodjunk

Title

How do you reinstall Filemaker 12?

Post

     I keep getting an error message in Filemaker 12 when I try to use the starter solutions which says that some of the files I need are missing and I need to reinstall Filemaker.  

     I bought Filemaker electronically in December 2012 and don't have a DVD.  I do have my licence code though.

     I have been to http://www.filemaker.com/support/downloads/, downloaded Filemaker Pro and uninstalled the old version of Filemaker Pro using the instructions on p22 of the instructions at http://help.filemaker.com/ci/fattach/get/42757/1318622825/redirect/1/filename/fmp12_install.pdf

     However, when I try to install Filemaker I get the following error message: A valid copy of Filemaker 12 could not be found".

     I think the problem is that I have downloaded an update rather than the whole software package.  Does anyone know how I can get the correct software to reinstall Filemaker Pro and/or how I can fix this problem?

     Alison

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