4 Replies Latest reply on May 9, 2014 6:42 AM by TSGal

    IE 9 crashing when printing

    YannPoirier

      Title

      IE 9 crashing when printing

      Post

           We've been running into the issue of IE 9 crashing everytime we try to print a report.  The report is fairly simple and we just do print, but IE crashes and no prints comes out.

           Has anyone ever had that issue?

        • 1. Re: IE 9 crashing when printing
          philmodjunk

               And how are you using this older browser version?

               To access an IWPublished database?

               One published with WebDirect?

               One that uses custom web publishing?

               What OS platform and version are you using?

               What version of FileMaker?

          • 2. Re: IE 9 crashing when printing
            YannPoirier

            And how are you using this older browser version? 

                                The issue only appears on IE9 on Windows machine

            To access an IWPublished database?

                                We are not using IWP

            One published with WebDirect?

                                We are using WebDirect

            One that uses custom web publishing?

                                No Custom

            What OS platform and version are you using?

                                File are hosted on OS Maverick 10.9.1

                                They are view on Window 7

            What version of FileMaker?

                 FM13

            • 3. Re: IE 9 crashing when printing
              philmodjunk

                   I don't believe that IE 9 was certified for use with WebDirect. I recommend downloading a newer version of IE.

              • 4. Re: IE 9 crashing when printing
                TSGal

                     Yann Poirier:

                     Thank you for your posts.

                     Another customer has also encountered a similar issue with Internet Explorer 9 and WebDirect crashing when printing.  Although Internet Explorer 9 was certified to work with WebDirect under FileMaker Server 13.0v1, it is no longer supported for FileMaker Server 13.0v2.

                     Have you tried printing from a later version of Internet Explorer (10 or 11)?  Does it still crash?  How about Chrome?

                     Does the printer crash issue occur for all layouts or just specific layouts?  Specific files or all files?

                     Any other information you can provide may be helpful.

                     TSGal
                     FileMaker, Inc.