2 Replies Latest reply on Jun 5, 2014 8:30 AM by philmodjunk

    Issues with the send mail script and Outlook 2011 Mac

    CarlaS

      Title

      Issues with the send mail script and Outlook 2011 Mac

      Post

           We are having isssues with the send mail script and Outlook 2011 Mac using the Microsoft Exchange Server.  We recently upgraded to FileMakerServer13 and FileMakerPro13.  We believed that the issues with the send mail script and Outlook 2011 Mac would be fixed in the new FM version.  When the Outlook 2011 Mac users try to execute a send mail script, the email does not pop up. 

           Any suggestions?

        • 1. Re: Issues with the send mail script and Outlook 2011 Mac
          the_9th

               I can confirm this issue. Through testing, here is what I discovered: 

               The issue happens when the "Body" is empty. If you place any character into the body and then run the script then it will work.

               For example, I have added the text <<insert body text here>> into the SEND Mail script. Then the email will pop up. You can also do it by adding a simple "." Basically anything.

               It is not ideal - but at least it seems to get it to pop up for additional editing. 

               I hope this helps - but I also hope to see this resolved in a future update. 

               For Tech Support: I have update Outlook to Version 14.2.2. (140509) in hopes that things would improve, but no luck.

                

          • 2. Re: Issues with the send mail script and Outlook 2011 Mac
            philmodjunk

                 There are documented issues with OutLook and FileMaker, but the_9th's post describes something different. I suggest posting an issue report documenting this behavior in Report an Issue in order to bring it to the attention of TS personnel that work for FileMaker Inc. (This part of the forum is 99% "self help" so it doesn't get the frequent TS replies that you see in that section.)

                 For More Information on documented issues with FMP and Outlook see:     Send Mail using Outlook 2010 Error

                 or Send Mail in WebDirect leaves To: field blank

                 These are two of many acknowledged bugs that can be found in the Known Bug List thread here in the Report an Issue section of the forum.

                 It can also be downloaded as a database file from:    https://www.dropbox.com/s/jt09b82i0xijbu3/FMP%20Bugs.zip