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IWP - Portforwarding - remote access to database problems

Question asked by DamienBarber on Sep 20, 2010
Latest reply on Feb 22, 2011 by davidanders

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I've read a number of posts regarding issues surrounding remote access to databases through IWP but unfortuantely none of them have helped my situation

I've been trying to sort it for a few days now and am still having problems.

I can access my databases using IP address:591 through my wireless LAN and can do this on a windows laptop and ibook

The trouble is I can't do it outside of this. (I've been using my orange 3G dongle on my laptop to test it)

I have followed the port forwarding instructions set out by http://portforward.com and have also disabled my router firewall along with windows and spysweeper firewalls for testing

I can't see what else I can do and it still isn't working!

If anyone can help I'd be very grateful. I'm currently using FM Pro11 on trial and all I need to do is give access to 1 collegue - until I can do that I can't see much point in buying.

Thanks

Damien

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philmodjunk Sep 20, 2010 8:57 AM

If all else fails, call FileMaker tech support. They should be able to walk you through the various options in a way that takes much longer to do in this forum.

I could be wrong, but I don't think they'd try to charge your for this--especially if you explain you are evaluating the software for possible purchase.

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DamienBarber Sep 20, 2010 10:15 AM

I'll do that!

Thanks

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daveslc Feb 21, 2011 4:43 PM

You probably need to set up your router to forward to the specific computer that hosts FM. You probably will also need to assign it the same IP (static LAN IP). Lastly, you will need to make sure that the port is being forwarded properly from your modem to your wireless router.

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Sorbsbuster Feb 22, 2011 5:02 AM

It doesn't solve your connection problem, but in terms of your assessment of Filemaker, connecting remotely, either using IWP or from the FM client, rest assured it is done every day and works really well. This will just an issue with your router set-up.

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davidanders Feb 22, 2011 9:17 AM

Given that you have two possible port blocking apps on your Windows laptop, can you try some other computer outside your local are network?

Your cable or dsl modem has a port that your router is plugged into, plugging the FMP host directly into the modem sometimes will get around the router's possible misconfiguration.
Forward only the port needed - 591 is reserved for FMP IWP

Using Port 80 may be worth trying, less likely to be blocked by Windows security (Proxy server settings can also interfere)

After making unsuccessful changes to your router resetting it to factory defaults and setting the port forward again may help.

Reset it to factory defaults - there is a tiny recessed button on the back to do this.
Your Local IP address for the FMP hosting computer may change after the reset NOTE it.
IWP access across Internet

FMP10 IWP Setup PDF
http://www.filemaker.com/downloads/pdf/fm10_instant_web_publish_en.pdf

Testing your IWP setup.
Open the database, make sure that IWP is turned on and note the IWP PORT setting

[ ] My webIPaddress is ___ ___ ___ ___ http://whatismyipaddress.com
[ ] My FMP hosting computer's localIPaddress is ___ ___ ___ ___ shown in FMP IWP setup

[ ] My database is open
[ ] My database is set to IWP Port ______ shown in FMP IWP setup

[1] At the computer that is hosting the database, open browser and enter http://127.0.0.1:591 or http://127.0.0.1:591/fmi/iwp (or http://localhost:591/fmi/iwp)
This is the self IP address of any computer - 127.0.0.1 is the local IP address of the computer you are typing on.

If the database does not open, the IWP settings in Filemaker or the database are incorrect.

[2] At another computer on the same local network, open browser and enter http://fmphostlocalIPAddress:591/fmi/iwp [http://192.168.1.xxx:591/fmi/iwp]

This should work if the first test works.

[3] At a computer on another network, open browser and enter http://fmphostwebIPAddress:591/fmi/iwp
In your case it would be [http://171.181.131.121:591/fmi/iwp]

If the first two worked and this does not, the portforwarding on the router or firewall settings are incorrect.

Checkout this

http://www.filemakerdesign.com/content/port-forwarding-and-filemaker

http://portforward.com

And this http://sixfriedrice.com/wp/filemaker-firewall/

And this http://forums.filemaker.com/posts/c717d28377#119370

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5 Replies

philmodjunk Sep 20, 2010 8:57 AM
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If all else fails, call FileMaker tech support. They should be able to walk you through the various options in a way that takes much longer to do in this forum.

I could be wrong, but I don't think they'd try to charge your for this--especially if you explain you are evaluating the software for possible purchase.
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DamienBarber Sep 20, 2010 10:15 AM
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I'll do that!

Thanks

D
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daveslc Feb 21, 2011 4:43 PM
Mark Correct
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You probably need to set up your router to forward to the specific computer that hosts FM. You probably will also need to assign it the same IP (static LAN IP). Lastly, you will need to make sure that the port is being forwarded properly from your modem to your wireless router.
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Sorbsbuster Feb 22, 2011 5:02 AM
Mark Correct
Correct Answer
It doesn't solve your connection problem, but in terms of your assessment of Filemaker, connecting remotely, either using IWP or from the FM client, rest assured it is done every day and works really well. This will just an issue with your router set-up.
Like • Show 0 Likes0
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davidanders Feb 22, 2011 9:17 AM
Mark Correct
Correct Answer
Given that you have two possible port blocking apps on your Windows laptop, can you try some other computer outside your local are network?

Your cable or dsl modem has a port that your router is plugged into, plugging the FMP host directly into the modem sometimes will get around the router's possible misconfiguration.
Forward only the port needed - 591 is reserved for FMP IWP

Using Port 80 may be worth trying, less likely to be blocked by Windows security (Proxy server settings can also interfere)

After making unsuccessful changes to your router resetting it to factory defaults and setting the port forward again may help.

Reset it to factory defaults - there is a tiny recessed button on     the back to do this.
Your Local IP address for the FMP hosting computer may     change after the reset NOTE it.
IWP access across Internet

FMP10 IWP Setup PDF
http://www.filemaker.com/downloads/pdf/fm10_instant_web_publish_en.pdf
Testing your IWP setup.
Open the database, make sure that IWP is turned on and note             the IWP PORT setting
[ ] My webIPaddress is ___ ___ ___ ___    http://whatismyipaddress.com
[ ] My FMP hosting computer's localIPaddress is ___ ___ ___             ___   shown in FMP IWP setup
[ ] My database is open
[ ] My database is set to IWP Port ______   shown in FMP             IWP setup
[1] At the computer that is hosting the database,             open browser and enter http://127.0.0.1:591 or http://127.0.0.1:591/fmi/iwp                (or http://localhost:591/fmi/iwp)
This is the self IP address of any computer - 127.0.0.1             is the local IP address of the computer you are typing on.

If the database does not open, the IWP settings in             Filemaker or the database are incorrect.
[2] At another computer on the same local network,             open browser and enter              http://fmphostlocalIPAddress:591/fmi/iwp [http://192.168.1.xxx:591/fmi/iwp]
This should work if the first test works.
[3] At a computer on another network, open browser             and enter   http://fmphostwebIPAddress:591/fmi/iwp
In your case it would be [http://171.181.131.121:591/fmi/iwp]
If the first two worked and this does not, the             portforwarding on the router or firewall settings are             incorrect.
Checkout this
http://www.filemakerdesign.com/content/port-forwarding-and-filemaker
http://portforward.com
And this    http://sixfriedrice.com/wp/filemaker-firewall/
And this    http://forums.filemaker.com/posts/c717d28377#119370
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IWP - Portforwarding - remote access to database problems

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