1 Reply Latest reply on Mar 30, 2011 8:45 AM by philmodjunk

    Mac Printing Crashes

    BradenDouglass

      Title

      Mac Printing Crashes

      Post

      Hey everyone, one of my users is getting an odd issue where FileMaker will freeze and crash when printing. At first I thought it was the new MacBook air they were working with so I wiped a MacBook Pro clean and tested that out but still crashes. In addition, I tested the printing on two other macs and they work fine on the wired and wireless network.  Here is a dump of the crash, I am putting it in a linked text file because it is ridiculously long. Could it be there account? Thanks for the help!

      http://cl.ly/5bXg

        • 1. Re: Mac Printing Crashes
          philmodjunk

          Basic diagnostic tests to perform when you get consistent crashes:

          Does the crash only occur with a specific file?
          Test by creating a small sample file and see if opening it and working with it also generates a crash. If it crashes too, the problem likely lies with the computer or it's installation of FileMaker. If it does not crash, it becomes more likely that there is a problem with the file.

          What is reported when you recover the file?
          The file could be damaged.

          1. Things to keep in mind about Recover:
          2. Recover does not detect all problems
          3. Recover doesn't always fix all problems correctly
          4. Best Practice is to never put a recovered copy back into regular use or development. Instead, replace the damaged file with an undamaged back up copy if this is at all possible. You may have to save a clone of the back up copy and import all data from your recovered copy to get a working copy with the most up to date information possible.

           

          Does it always crash when you are doing the same thing with your file?
          That may point to a specific layout, script, operation that interacts with your Operating system or other applications...