No license key sent with preinstall, replacement media key not accepted
I purchased a MacBook with preinstalled FileMaker 11 license (academic version). The software is installed but there was nothing else in the box, so I don't have the license key and can't activate the install. After an hour on the phone with Mac ("are you sure you looked in the box?") they reluctantly agreed to send a replacement CD ("should be there in 2 days, but it might take up to 28 days. We can't help it, it's Filemaker's fault.") The replacement CD has a very short number printed on it (no other documentation whatsoever in the envelope, and believe me, I checked), which of course the preinstall doesn't accept as a license key. Tried to reinstall from the newly-received media but it still doesn't accept this obviously bogus license. The CD has a plain white label with a Apple logo on it, and the 10-digit number, but nothing else. Anybody have any other advice before I spend another afternoon on the phone arguing with Mac?