AnsweredAssumed Answered

No license key sent with preinstall, replacement media key not accepted

Question asked by jbrodgersky on Nov 23, 2010
Latest reply on Nov 24, 2010 by jbrodgersky

Title

No license key sent with preinstall, replacement media key not accepted

Post

I purchased a MacBook with preinstalled FileMaker 11 license (academic version). The software is installed but there was nothing else in the box, so I don't have the license key and can't activate the install. After an hour on the phone with Mac ("are you sure you looked in the box?") they reluctantly agreed to send a replacement CD ("should be there in 2 days, but it might take up to 28 days. We can't help it, it's Filemaker's fault.") The replacement CD has a very short number printed on it (no other documentation whatsoever in the envelope, and believe me, I checked), which of course the preinstall doesn't accept as a license key. Tried to reinstall from the newly-received media but it still doesn't accept this obviously bogus license. The CD has a plain white label with a Apple logo on it, and the 10-digit number, but nothing else. Anybody have any other advice before I spend another afternoon on the phone arguing with Mac?

Outcomes