Title
Goto Related Record problem
Post
I have 3 layouts that are all the same with the exception that one is for the desktop, one for the iPad, and one for the iPhone. My desktop layout is not behaving the same regarding a certain button I have, with a script that has a Go to Related Record step in its first line. When I click on this button, an error box reads,"Go to Related Record has been cancelled. Do you wish to continue with this script?" I've looked to make sure everything is the same and I can't find anything. The script is the exact same script for each layout. One other difference I've noticed, I'm not sure if they're related or not, but the "edit layout" button is greyed out. In order to edit it, I have to go to another layout and click the edit layout button and then switch the layout I wish to edit.
In layout setup | "Show records from", do you see exactly the same text in all three layouts?
Do you have a set error capture [on] step prior to go to related records?
If so, remove or disable this script and you should see th error message that this script step is supressing and that might give you a clue as to what is going wrong.
Is the status area visible when this happens? If not, make it visible. Check and see if you see a blue "continue" button in this status area. It may be that your script is paused.
You may need to post your script here so that others can see it to help you spot possible issues.
To post a script to the forum: