Title
One computer can no longer access FMPro DB
Post
I have contacted FM support on this and they suggested I try this venue for an answer. I support a small business that is all Mac based running FMPro 8.0v2 on all their clients. The server component is being hosted offsite with a FM Pro Hosting facility. On the clients I have a mix of Mac OS, and hardware models that have all been successfully working until last week. One of the MacBook, Intel users suddenly started receiving the following error when trying to remotely connect to the DB. "[dbfilename] could not be opened. Either the host is not available, or the file is not available on that host."
No other clients in the office are having this issue, just this one user. I thought it was something on the machine itself, but in the end I tried to install on another similar model machine for testing, and got the same error. The initial client is on OS 10.4.11, and an Intel processor (Core Duo), and the test machine is running 10.5.8, and an Intel processor (Core 2 Duo), with the same client version of 8.0v2.
No firewalls are running, either the Apple or any Third Party ones, all file/printer/other sharing features have been turned off. Not sure if there were any changes made to the server side, but I am following up with the hosting company to see if they can line this issue up with any changes on their end.
I'm hoping someone can offer some other areas to explore, or perhaps has encountered this issue before.
macmanserv:
Since reinstalling FileMaker Pro fails, go to one of the machines where it is working properly and right/control-click the application FileMaker Pro. Select "Show Package Contents". Open the Contents folder. Open the Mac OS folder, and copy the server.pem file to a public drive or flash drive. On one of the machines that is not working, replace the server.pem file with the one from the other machine.
The server.pem file is used to look across the network, and if one is corrupt, it may affect accessing the files.
Once replaced, launch FileMaker Pro, open Remote, and see if you are able to open the file.
TSGal
FileMaker, Inc.