9 Replies Latest reply on Jul 25, 2013 11:29 AM by AndrewCohn

    Outlook 2013 crashes Filemaker 11 when sending mail

    tomd@worldls.com

      Title

      Outlook 2013 crashes Filemaker 11 when sending mail

      Post

           We recently upgraded to Office 2013.  When we send mail using the send mail script Filemaker now crashes.  I have uninstalled Filemaker and reinstalled after Office was installed.  Updated to current 11.0v3.  Windows 7 64bit and Office 2013.  UAC off

           Script below

           Thanks for your help!

      email_script.JPG

        • 1. Re: Outlook 2013 crashes Filemaker 11 when sending mail
          philmodjunk

               One standard "crash" test is to create a small, brand new file and use it to reproduce the events (Sending mail via outlook in your case) that are causing the crash in the original file. If the test file does not crash, then this suggests that there is an issue with your file, it may be damaged. If the sample file also crashes, the issue lies elsewhere.

          • 2. Re: Outlook 2013 crashes Filemaker 11 when sending mail
            tomd@worldls.com

                 PhilModJunk,  Thanks for your quick response.  The script is pulling data from a record.  No files are being attached or created.  We have used this script successfully for a few years with Outlook 2010 with no issues.  The crashes are not every time but very frequent.

            • 3. Re: Outlook 2013 crashes Filemaker 11 when sending mail
              tomd@worldls.com

                   More information.  Multiple entries in Windows Event Viewer.

                    

                    

                                                               
                                  FileMaker Pro.exe

                    

                                                                                                               
                                                                                                    11.0.3.312

                    

                                                                                                               
                                                                                                    4d3f6749

                    

                                                                                                               
                                                                                                    FMOLE.dll

                    

                                                                                                               
                                                                                                    11.0.3.312

                    

                                                                                                               
                                                                                                    4d3f5de5

                    

                                                                                                               
                                                                                                    c0000409

                    

                                                                                                               
                                                                                                    0000c76d

                    

                                                                                                               
                                                                                                    10a4

                    

                                                                                                               
                                                                                                    01ce87c4252077d2

                    

                                                                                                               
                                                                                                    C:\Program Files (x86)\FileMaker\FileMaker Pro 11\FileMaker Pro.exe

                    

                                                                                                               
                                                                                                    C:\Program Files (x86)\FileMaker\FileMaker Pro 11\FMOLE.dll

                    

                                                                                                               
                                                                                                    45712367-f3c3-11e2-9bce-94de807fbc20

                    

              • 4. Re: Outlook 2013 crashes Filemaker 11 when sending mail
                philmodjunk

                     I stand by my suggestion. Set up a small test file and use it to send email via your current version of OutLook to confirm that there are no issues with your database file. It may be unlikely that your current file is damaged in any way, but let's make sure.

                     Note: I have seen cases in the past where a file appears to be perfectly fine, then the file is moved to a different platform, or the OS is updated or FileMaker is updated and then problems ensue.

                • 5. Re: Outlook 2013 crashes Filemaker 11 when sending mail
                  MauriceA

                       I have the same crashing issue with Filemaker 12 and Outlook 2013.

                       I have tested the same script from different pc's running outlook 2010 and 2013 and it always crashes with 2013.

                  • 6. Re: Outlook 2013 crashes Filemaker 11 when sending mail
                    tomd@worldls.com

                         Maurice,

                         Do you have spell check pop up when the script runs.  I found if you do not spell check the email then they seem to not crash the db.  The emails send even when the db crashes.  Do you have the same event Viewer errors show up?

                    • 7. Re: Outlook 2013 crashes Filemaker 11 when sending mail
                      MauriceA

                           Spell check is off.  If I step through the script with the debugger it doesn't crash. 

                           This is what I see in the event viewer:

                            

                           Faulting application name: FileMaker Pro Advanced.exe, version: 12.0.4.403, time stamp: 0x514b6292

                           Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

                           Exception code: 0xc0150010

                           Fault offset: 0x000847db

                           Faulting process id: 0x580

                           Faulting application start time: 0x01ce88a5172d1c0e

                           Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 12 Advanced\FileMaker Pro Advanced.exe

                           Faulting module path: C:\Windows\SysWOW64\ntdll.dll

                           Report Id: 954b79fc-f498-11e2-8fd9-001c42b69706

                            

                            

                            
                      • 8. Re: Outlook 2013 crashes Filemaker 11 when sending mail
                        philmodjunk

                             IF you can get repeatble consistent crashes from a brand new test file, this should be reported as a possible bug over in Report an Issue. You can save typing by posting a link to this thread in your Issue Report.

                        • 9. Re: Outlook 2013 crashes Filemaker 11 when sending mail
                          AndrewCohn

                               One idea - make sure your current version of Outlook is set up as the default e-mail program on your computer.