Is there a portal on the layout used to generate the PDF.
Is this portal empty on the layouts where you get this problem?
If its anything like the issue im having, the extension ".pdf" isnt attached to the end of the filename, thus giving the issue. Ill be watching this to see the result.
You can specify the file name of the PDF and that should include the file extension.
There is no portals on the layout. The layout is a list view with large header, footer and summary parts.
The filename includes the ".PDF" extension.
We copied the file over to a Windows machine. When you double click the file Adobe reader opens but the page is blank. Depending on the version of Reader you may or may not get an error message. The message is not useful however, as it just states to contact the sender of the file.
Searching the googlverse found a mention of this happening some years ago. The poster noted that Windows FireFox could open the files where Reader could not.
Sure enough FireFox on Windows can open the files. Lucky for us this email has a very small distribution. I think we'll just tell them if they're having problems to use FireFox.
Other work arounds I found.
- Print to PDF using the print script step instead of "save records as PDF"
- Open in Preview and export as PDF
These solutions aren't ideal as it adds manual operations for the user. (Wonder if I can automate these with AppleScript? I'll have to look into that.)
It still would be nice to have a proper solution to this problem.
@Brian, please see your own thread as it turns out that your script does not succeed in appending a .PDF to the file name if I am remembering the correct thread.
Please post a description of this issue in Report an Issue (you can include a link to this thread to save typing) to bring this to the attention of the TS personnel who monitor that section of this forum.
I did not post the script, you must have this confused with another thread. I can see the file with has the PDF extension on my drive and see the script steps where it sets the path and filename with the extension.
Even without the PDF extension Adobe Reader should be able to view the file on a Mac. As it is, the file opens in Reader and it is blank, where in Preview, it is fine.
I will take your advice and post this query to the Issues forum.
Apologies, I did confuse your thread with another. But if you can see the .PDF extension and the file still will not open, then omitting this would not appear to be the source of your problem.
And a new version of FileMaker was released today. I don't see anything in my quick scan of the release notes that refers to PDFs, but you never know until you install the update whether it might also affect an issue such as this.
The file actually does open it's just it appears blank when you do. I seem to recall seeing this problem before a few years ago but don't remember what happened. Tweaked the layout somehow?
I was hoping someone in the community had seen this before and steer me in the right direction.
I took your advice and posted this to "report an issue". I'll cross post any answer I get here to assuage your curiosity.
It's a little peculiar as I've been playing with the file and just about everything that can open a PDF can view it except Acrobat.