AnsweredAssumed Answered

Please Help Us to Help You...

Question asked by philmodjunk on Aug 10, 2010
Latest reply on Oct 21, 2013 by schamblee


Please Help Us to Help You...


We used to have a thread permanently pinned to the top of the forum list for this, but repeated efforts to use the search tool to find it have been unsuccessful. By posting this to the forum, I can link other posts to it as a hopefully, polite way to ask posters to supply a bit more vital information when their post is bit vague...

When requesting help in the FM Pro Forum, please include the following information:

  1. The version of filemaker you are using--that way we won't suggest something that only works with a version you don't have.
  2. The operating system of your computer--once in a while it makes a difference when suggesting the best solution
  3. Whether you are using Instant Web Publishing (IWP), Custom Web Publishing (CWP), FileMaker in single user mode, FileMaker clients connecting to a file hosted by FileMaker Pro or FileMaker Server...
  4. How experienced in Filemaker development you are--If we know you're new to the subject, we can spell things out in greater detail.
  5. If you're having trouble getting something to work, list the steps you've tried and how they failed to work.--often how something failed to work will be a major clue in diagnosing the problem.
  6. If you are using a starter solution please tells which one and if you've changed the basic design in any way.
  7. If a script is involved, post the script. You can either print a sript to a PDF file and use Acrobat Reader's text tool to select and copy the text or you can copy a script from a database design report if you are using FileMaker Advanced.
  8. If a calculation is involved, please post the calculation.