Thanks for your post.
Printer issues are generally very hard to troubleshoot, but there is one thing I would strongly suggest. FileMaker Pro is not tested or certified to run on a 64 bit version of Vista. As it sounds like you've tried alot so far, see if the client you are working with can install a 32-bit version of Windows to one of their systems as a test, and hook up their printer with the latest version of the printer drivers. This may not correct the issue, but it will take out the 64-bit compatibility as an issue.
Behavior is very unpredictable on 64 bit version of both Windows Vista and Windows 7, and only some users may have the same issue while others may not even be able to install correctly. Currently our only certification on 64 bit versions of Windows is Windows Server 2008 running either FileMaker Server (Advanced) 10 or 11. We have not been able to get reliable enough behavior of any Pro or Pro Advanced on 64-bit versions of Vista or Windows 7 to be fully certified, nor can we predict their behavior.
Please keep me updated on this issue so I can offer further advice to give your client.
Thanks for the reply TSRaven.
Thankfully, I managed to resolve this issue (not too long ago) through a lot of trial and error.
I think the steps that solved it where :
I removed the printer drivers completely (including any temp files left over & for ALL printers installed)
Removed the Virtual USB ports
Rebooted the machine
Re-Installed the printer driver
Immediately opened up FileMaker and performed a print test.. it worked fine
So then I continued to add the other printers back, testing along the way.
I just had this issue crop up with a client whom I built a v11 runtime solution for and she's using the solution in Win7 with a Brother 2140 printer. I'm struck by the fact that this is a brother printer in the aforementioned case.
However, I tried uninstalling the two printers installed using the Devices & Printers control panel (I don't know about temp files and where they're located though), had them unplug and replug the printer, reinstalled the printers and it worked for a week and it has now returned. The client said she did not do anything differently to trigger the issue and I'm at a loss as to what to suggest.
Anyone have any ideas?
I started to get this error message after using FM Pro 11 with Windows 7 successfully for 6 months. I tried the above solution and it worked for a little while (although it was a pain due to the number of printers I use between home & work).
The simple solution is to set the program to run in "Compatibility Mode" for vista. To do this, go to the Filemaker folder inside the Program Files (x86) folder. Find the executable file and right-click. Select Properties, then the Compatiblity tab. Click on the "Run this program in compatibility mode for:" and select Windows Vista.
I would assume this would also work for a runtime solution by setting the compatibility mode for the executable file.
I am using windows 7 on a 64 bit machine. I have tried many many things...compatibility settings, uninstall printers, etc.. Nothing seems to work except shut down FMP and log back in and then it will print once. I have to do that every time. It's very frustrating. Makes being productive in a timely manner hard. I have used Filemaker going way back to version 3 and I love FM, but this is making me want to find other programs. Please FileMaker fix this issue. I would hate to be forced to cheat on you.
I am having the same issue with 64 bits Windows 7. This message came up only when I print to a particular photocopier (Fuji Xerox DC II 7000) from Filemaker Pro 11. However, I can print Word doc or PDF to the same photocopier though. There is no driver issue. Would you provide a fix for that?
The trick to set the compatibility of the program to "Vista" did it, as suggested on: