AnsweredAssumed Answered

Printing causes Epson Stylus Photo R300 to go offline

Question asked by KevinSmith on Nov 17, 2009
Latest reply on Jan 12, 2010 by KevinSmith


Printing causes Epson Stylus Photo R300 to go offline




I'm having a tough time trying to fix this problem. I wonder if you could give me some suggestions.


1. Setup

- OS X 10.5.8,

- FileMaker 10.3 using a shared database hosted by FileMaker 8. This database has been completely developed in FileMaker 8 ie no FM 10 features.  

- Printer Epson Stylus Photo R300 (networked)


2. Problem

Computer can print using all applications. When attempting to print from FileMaker the printer goes offline and no printout is generated. The printer must be restarted. The page is an invoice with a bit of text and a medium resolution logo.


But: If a PDF of the same page is sent to printer, it prints successfully from the computer.

But: Printout from FileMaker 8 machines are unaffected.


3. What I've tried

-I'm in the process of re-installing the print drivers from the Epson Site 


Can you please suggest a few more things for me to tryl


Many thanks

Kevin Smith