4 Replies Latest reply on Dec 6, 2010 1:19 PM by NoelMcRae

    Printing error

    NoelMcRae

      Title

      Printing error

      Post

      I still use FM 6. It has served me well - until today.

      Trying to print out address labels, I now get a printing error of -9705. It won't even print to Preview.

        • 1. Re: Printing error
          philmodjunk

          Have you tried printing from a new test file?

          Have you tried recovering the file?

          • 2. Re: Printing error
            NoelMcRae

            I have done a recover and get the same error.

            • 3. Re: Printing error
              philmodjunk

              Did you try printing from a new test file?

              Open FileMaker and select New Database.

              Create just one or two fields, create a record or two and select print from the file menu. If this works, there's a problem with the original file. If it doesn't work, there is some problem between the FileMaker application, the printer driver and your computer

              Did this work in the past and now doesn't? If so, what has changed? any updates of your Operating system, printer or printer driver?

              If a test file prints without generating an error message, and you were able to previously print on this printer, do you have any back up copies? (You may have to go back several backups to find one that works.) If you can find a back up that works, you can import the records from the latest copy of your file into a clone of your back up copy.

              • 4. Re: Printing error
                NoelMcRae

                Ah - the test file printed with no problem.

                I will see if a backup works. If not, the file is not too big to re-create when I have some spare time. 

                I appreciate the insight and help.