Title
Problems with BPS Files
Post
A client is having trouble with the "Business Productivity Solution - Services Edition". I downloaded that along with a trial version of FileMaker Pro 11 a couple of months ago. Two days ago I bought FileMaker Pro 12 Advanced. I was able to convert the six "fp7' files that were part of "BPS - SE" to "fmp12" format. They open file for me. I sent them to my client. He bought and installed FileMaker Pro 12. Howevever, he can't get them to open properly. Some questions:
1) Is "BPS - SE" still available? I can no longer find it on the FileMaker Web site.
2) Are the BPS files going to be converted to FMP 12?
3) When my client tries to open those files, he sees what seems to be just the graphics of the "main menu" but none of the text. (Screen shot attached.) Can anyone explain what's going on and how to fix it?
Thanks for any help.
Well, I've given up on the BPS canned solution. I called FileMaker support twice, once before I had access to the computer with the problem and once with it in front of me. Even with the files copied via a flash drive and with FileMaker reinstalled on the problem Mac, the database files worked fine on my Mac with FMP12 Advanced but didn't show any field labels on the other Mac.
{rant on} The support person who handled the second call must have thought I was a clueless ignoramous looking for some free consulting. I should have told him that I'd probably been working with databases before he was born, spread across a half-dozen database systems. One of those was FileMaker v3, if I remember correctly. That may make me rusty regarding FileMaker, but by no means am I totally clueless. {rant off}
I'm still convinced what I experienced is due to a bug in FileMaker, but I can't waste any more time on it. I've begun reimplementing a version of the "Business Productivity Solution - Services Edition" based on those table and form definitions but better tailored to what my client needs. I'll be writing another post on an oddity that I found in there. Thanks for reading.