Is the selected Font a common one? Or something downloaded from the internet?
Is the all caps because of data entry or Font Formatting?
Is the Font Formatting set to Align - Top, Middle, or Bottom?
davidlanders, thanks for your reply.
• the selected font is a common one - the Eras family - and they are original purchased fonts
• the all caps is due to font formatting
• the alignment is set to LEFT, BOTTOM