One user tells me that the scroll bars only appear when he increases the magnification to 150%. At 100%, the image fits the viewer and has no scroll bars.
Would seem to explain why they appear and disappear. If the image doesn't fit in the web viewer, you get scroll bars. As I understand it FileMaker uses a 'web kit' from Internet explorer on Windows and from Safari on Macs. Selecting different default browsers thus wouldn't change this behavior.
Are users looking at the same image and on a computer from the same OS when one users sees scroll bars and another does not?
I know what you mean about the magnification, but it's just one person that sees that - everyone else (as far as I know) just sees the image being scaled up and down along with the rest of the layout. When I look at the layout, I see the images filling the web viewer exactly, regardless of the zoom level. This is the case for most users, I understand.
Both people with the problem are on Windows 7 Professional. I can be looking at an image, and they can be looking at the same image and they'll have scroll bars and I won't.
This only started happening in the last few weeks and we haven't changed this feature of the system since it went live about 18 months ago.
Check and see if "enlarge window contents to improve visibility" is enabled in preferences on one machine and not the other.
Thanks for the suggestion, but the option wasn't selected on either of the problem machines.
Just for completeness, I had one of them tick the box, check, and then untick it, but it didn't make any difference.