2 Replies Latest reply on Nov 18, 2009 12:34 PM by littledog

    Records not showing



      Records not showing


      We share some files here at the office and connect the that file using remote access when someone else opened it first. When entering the record under remote access  the record shows in the file. If I try to access the record going directly to the file it does not show. There is only one database being used and I don't understand why I can not see the record. What am I missing?

        • 1. Re: Records not showing

          What exactly do you mean by this phrase? "If I try to access the record going directly to the file..."


          General info that may help:


          Each person that connects to a hosted database will get their own "found sets" for each table occurrence in the database. Thus, one user can search for and find a group of records to work with while a second user can pull up a completely different group of records to view and edit.


          If you open the database and don't see the records you are searching for, perform a find or select Show all records.


          Hmmm one more possibility:

          Any chance you have two copies of this database? If so, you might be opening one copy when you "go directly to the file" and opening a different copy when you use remote access. An easy way to check this is to open the file and enter layout mode. Then make an obvious change to the layout such as selecting some layout text and changing the color. Now close the database and open using the other method and see if you see the layout change you made. If you don't, then you've been opening different copies of the same file.

          • 2. Re: Records not showing

            Do your Account have enough privileges?

            But I don't understand under what conditions you try to access the record.