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Reference memory error

Question asked by MichaelHimes on Apr 1, 2011


Reference memory error


My office has recently been having crashes with the following error message:

The instruction at "0x7c910a19" referenced memory at "0x00000011". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program 

Both options result in the program closing.

My office (8 users - only 2 use on a frequent basis) uses FileMaker Pro 11 and everyone has Windows XP operating system.  The source file is opened on one PC and all users Remote Connect to that PC to access the file.

What is the cause of this error and, more importantly, how can it be remedied?