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From what you have said, the best route IMHO is for you to make use of SuperContainer. It creates the thumbnails for you and also displays them seemlessly.
Rather than having the remote clients connect via FM, what if they RDP to a server on your network and run FM from there. You wouldn't have to change your product at all.
I don't know that RDP is the answer due to some other factors.
3 Users simultaneous
The "callflow" db is interacting with softphones for telephony integration on each computer.